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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $1.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Job Description
H-E-B is a renowned supermarket chain committed to providing customers with high-quality food products and outstanding shopping experiences. As a company deeply rooted in community values and excellence in customer service, H-E-B has established itself as a leader in the retail food industry across Texas and Mexico. With a strong emphasis on employee development and workplace safety, H-E-B continuously strives to foster a supportive and dynamic work environment for its staff.
The role of a Food Service Representative at H-E-B is critical in maintaining the freshness, quality, and appeal of food products while delivering superior customer service. This positi... Show More
The role of a Food Service Representative at H-E-B is critical in maintaining the freshness, quality, and appeal of food products while delivering superior customer service. This positi... Show More
Job Requirements
- HS diploma or GED or equivalent
- completion of company orientation upon hire
- food safety and sanitation training upon hire
- ability to function in a fast-paced retail environment
- ability to work with customers attentively
- ability to perform various physical tasks such as standing, walking, reaching, bending, stooping, squatting, crouching, kneeling, stair climbing, pivoting, twisting, pushing, pulling, pinching, and fine motor movements
- demonstrated ability to lift 50-55 lbs and manage more than 65-70 lbs depending on department
- willingness to perform duties in wet, cold, hot, and noisy environments
Job Qualifications
- Knowledge of computer systems and equipment such as PC, symbol, scales, and label machine
- strong customer service skills
- communication and interpersonal skills
- reading and writing skills
- planning and organizing skills
- ability to work in a fast-paced environment
Job Duties
- Provide superior customer service
- take orders from customers by telephone or in person
- answer customer questions regarding products and assist with selections
- prepare, package, and merchandise fresh product effectively
- slice, package, label, rotate, and cull products for poor quality
- assist in technical areas such as basic set-up and clean-up processes
- use suggestive selling techniques and basic product knowledge to meet customer needs and build department sales
- clean and sanitize display cases
- operate and maintain equipment properly
- comply with H-E-B food safety and sanitation standards
- comply with department and store operating procedures
- record production and shrink to aid in production planning in bakery
- assist in baking, frying, and decorating in bakery
- cull bakery products for poor quality and expiration dates
- take care of service counter customers in deli
- use ordering system applications
- use Fresh Production Planner
- perform inventory management processes (MSI, PAW) as required
- ensure catering orders are prepared and ready for customer pickup if applicable
- perform sanitation and maintenance tasks for deli slicers
- serve and package products at customer requests in prepared foods
- educate customers on preparation and reheating instructions of prepared foods
- prepackage condiments for prepared food items
- cut, slice, dice, and chop food for chef preparation
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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