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H-E-B Grocery logo

Harpers Trace Bakery - Food Service Rep - Part time

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $17.00 - $1.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs

Job Description

H-E-B is a renowned supermarket chain committed to providing customers with high-quality food products and outstanding shopping experiences. As a company deeply rooted in community values and excellence in customer service, H-E-B has established itself as a leader in the retail food industry across Texas and Mexico. With a strong emphasis on employee development and workplace safety, H-E-B continuously strives to foster a supportive and dynamic work environment for its staff.

The role of a Food Service Representative at H-E-B is critical in maintaining the freshness, quality, and appeal of food products while delivering superior customer service. This positi... Show More

Job Requirements

  • HS diploma or GED or equivalent
  • completion of company orientation upon hire
  • food safety and sanitation training upon hire
  • ability to function in a fast-paced retail environment
  • ability to work with customers attentively
  • ability to perform various physical tasks such as standing, walking, reaching, bending, stooping, squatting, crouching, kneeling, stair climbing, pivoting, twisting, pushing, pulling, pinching, and fine motor movements
  • demonstrated ability to lift 50-55 lbs and manage more than 65-70 lbs depending on department
  • willingness to perform duties in wet, cold, hot, and noisy environments

Job Qualifications

  • Knowledge of computer systems and equipment such as PC, symbol, scales, and label machine
  • strong customer service skills
  • communication and interpersonal skills
  • reading and writing skills
  • planning and organizing skills
  • ability to work in a fast-paced environment

Job Duties

  • Provide superior customer service
  • take orders from customers by telephone or in person
  • answer customer questions regarding products and assist with selections
  • prepare, package, and merchandise fresh product effectively
  • slice, package, label, rotate, and cull products for poor quality
  • assist in technical areas such as basic set-up and clean-up processes
  • use suggestive selling techniques and basic product knowledge to meet customer needs and build department sales
  • clean and sanitize display cases
  • operate and maintain equipment properly
  • comply with H-E-B food safety and sanitation standards
  • comply with department and store operating procedures
  • record production and shrink to aid in production planning in bakery
  • assist in baking, frying, and decorating in bakery
  • cull bakery products for poor quality and expiration dates
  • take care of service counter customers in deli
  • use ordering system applications
  • use Fresh Production Planner
  • perform inventory management processes (MSI, PAW) as required
  • ensure catering orders are prepared and ready for customer pickup if applicable
  • perform sanitation and maintenance tasks for deli slicers
  • serve and package products at customer requests in prepared foods
  • educate customers on preparation and reheating instructions of prepared foods
  • prepackage condiments for prepared food items
  • cut, slice, dice, and chop food for chef preparation

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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