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Aimbridge Hospitality

Hampton Inn & Suites Worcester - Front Desk Agent

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $17.50
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Work Schedule

Standard Hours
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Benefits

Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
term life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan

Job Description

Join our dynamic hospitality team as a Front Desk Agent and become the warm, welcoming face of our esteemed hotel. Our establishment is proudly committed to delivering an exceptional guest experience that ensures every visitor feels valued, comfortable, and eager to return. As a Front Desk Agent, you are pivotal in creating lasting first impressions through your friendly demeanor and efficient management of the front desk operations. This role is perfect for someone passionate about hospitality and who thrives in a fast-paced, guest-focused environment.

Our hotel, known for its dedication to top-tier customer service and seamless guest interacti... Show More

Job Requirements

  • high school diploma or equivalent
  • prior experience in hospitality or customer service preferred
  • knowledge of hotel management software
  • excellent verbal and written communication skills
  • ability to work under pressure and handle multiple tasks
  • professional and friendly demeanor
  • availability to work flexible shifts

Job Qualifications

  • high school diploma or equivalent
  • experience in a hotel or related field preferred
  • familiarity with hotel management software
  • proficiency in Microsoft Office suite
  • excellent communication skills
  • ability to multitask effectively
  • strong problem-solving abilities

Job Duties

  • greet guests warmly and efficiently during check-in and check-out
  • handle guest requests and inquiries professionally
  • manage reservations using hotel management software
  • coordinate with housekeeping and other departments to fulfill guest needs
  • process financial transactions accurately
  • respond swiftly to resolve guest issues or complaints
  • maintain organized front desk operations

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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