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Hampton Inn & Suites Minneapolis - Front Desk Supervisor
Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $27.50
Work Schedule
Standard Hours
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
term life insurance
accidental death and dismemberment insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Hampton Inn and Suites – Minneapolis/Downtown is a vibrant and welcoming hotel located in the heart of Minneapolis, Minnesota. This property is perfectly positioned within walking distance of Target Field and connected to the climate-controlled Skyway footbridge system, offering guests unparalleled convenience and accessibility to downtown attractions. Known for its friendly atmosphere and commitment to excellent guest service, Hampton Inn and Suites attracts a diverse clientele including business travelers, tourists, and families visiting the Minneapolis Convention Center or nearby University of Minnesota. The hotel features modern amenities such as complimentary hot breakfast, free WiFi, a 24-hour fitness center and business... Show More
Job Requirements
- High school diploma or equivalent
- At least 2 to 3 years of progressive hotel or related experience
- Previous supervisory experience preferred
- Valid driver's license
- Compliance with certification requirements including Food Handlers, Alcohol Awareness, CPR, and First Aid
Job Qualifications
- High school diploma or equivalent
- 2 to 3 years of progressive experience in a hotel or related field
- Previous supervisory experience preferred
- Valid driver's license
- Compliance with certification requirements such as Food Handlers, Alcohol Awareness, CPR, and First Aid
- Strong leadership and communication skills
- Ability to multitask and handle high-pressure situations
- Proficiency in hotel management software and reservation systems
Job Duties
- Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free
- Manage reservations, VIP requests, and guest inquiries to ensure exceptional customer service
- Track operational logs, manage messages and packages efficiently
- Monitor rates, packages, and promotions to boost room revenue
- Build and lead a strong and communicative front desk team
- Train new front desk associates and support their development
- Address guest concerns and workplace issues with confidence while maintaining safety and standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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