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Aimbridge Hospitality

Hampton Inn Abilene - Front Desk Agent

Job Overview

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Employment Type

Full-time
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Benefits

Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
term life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan

Job Description

Hampton Inn Abilene is a well-established hotel located just ten minutes south of downtown Abilene, Texas. Positioned conveniently near state highways 83 and 84, this hotel offers an accessible and welcoming environment for a wide variety of travelers including those visiting local universities such as Hardin Simmons University, McMurry University, and Abilene Christian University, as well as military personnel heading to Dyess Air Force Base. Guests can enjoy the nearby Mall of Abilene, which offers a plethora of shopping and dining options. Hampton Inn Abilene prides itself on providing comfortable accommodations featuring 63 spacious guest rooms furnished with king or... Show More

Job Requirements

  • High school diploma or equivalent
  • Experience in a hotel or related field preferred
  • Familiarity with hotel management software and Microsoft Office suite

Job Qualifications

  • High school diploma or equivalent
  • Experience in a hotel or related field preferred
  • Familiarity with hotel management software and Microsoft Office suite
  • Proven ability to deliver exceptional guest service and enhance guest satisfaction
  • Strong verbal and written communication skills
  • Ability to evaluate and resolve guest concerns effectively
  • Capable of multitasking in a fast-paced environment

Job Duties

  • Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times
  • Effectively convey information and ideas, and address guest inquiries and issues promptly
  • Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns
  • Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs
  • Work with and understand financial information, performing basic arithmetic functions as needed

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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