Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible Schedule
Job Description
Olympia Entertainment is a prominent leader in live entertainment and sports experiences, operating across multiple iconic venues. With a rich history of delivering unforgettable events, Olympia Entertainment combines a passion for entertainment with a commitment to guest satisfaction and community engagement. The organization embraces a culture of excellence, innovation, and inclusiveness, aiming to deliver superior service across all facets of their operations. They manage a diverse portfolio of sports, music, and special event venues, creating memorable experiences for millions of guests annually. Olympia Entertainment values a guest-centric approach, empowering their colleagues through comprehensive support, leading-edge training, and process improvements that... Show More
Job Requirements
- A minimum of two years of relevant experience interacting with guests in a guest service role
- Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work
- Ability to perform repetitive and routine driven tasks
- Highly organized and detail oriented
- Exceptional interpersonal and communication skills
- Strong customer service skills
- Highest integrity and ethical standards
- Ability to work independently and with minimal supervision
- Strategic thinking and analytical/problem solving skills
- PC skills with proficiency in Microsoft Office
- Ability to adapt and pivot from established plans
- Ability to collaborate and build rapport with multiple departments and leaders
- Experience in the sports and entertainment industry
- Knowledge of Smartsheet and Qualtrics
- Ability to work in indoor and outdoor venue environments
- Ability to work irregular and extended hours including nights, weekends, and holidays
- Ability to lift 20 pounds and move large bulky items
- Ability to endure moderate to high noise levels
- Visual and auditory attention skills
Job Qualifications
- A minimum of two years of relevant experience interacting with guests in a guest service role
- Equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work
- Strong organizational and detail-oriented skills
- Exceptional interpersonal and communication skills to unite, inspire, build, and maintain strong relationships with a diverse workforce
- Strong customer service skills
- Highest integrity and ethical standards
- Ability to work independently, be self-sufficient and work productively with minimal supervision
- Demonstrated strategic thinking and planning skills, advanced analytical/problem solving and research skills
- Proficient with Microsoft Office (Word, Excel, PowerPoint) and general office applications
- Ability to think on your feet and pivot from a plan when needed
- Ability to build rapport and collaborate with multiple departments and leaders, balancing everyone’s needs
- Experience working in the sports and entertainment industry
- Working knowledge of Smartsheet and Qualtrics
Job Duties
- Oversee all aspects of the colleague recognition program including the Guest Connect program while supporting the Guest Connect Ambassador program
- Collect, track, and record full- and part-time colleague recognition given through post-event/game surveys, "Contact Us" forms, guest emails and phone calls
- Compile and schedule disbursement of all recognition in coordination with departments across the organization and partner companies at all venues
- Conduct research through scheduling system to identify colleagues receiving recognition
- Assist with the implementation, execution and maintenance of a new digital recognition program including coordination with multiple departments and leaders across the organization along with a new recognition partner
- Schedule and work the Guest Connect prize wheel/table during events across all IS+E venues
- Have direct contact with guests and colleagues to collect feedback regarding guest service and the colleague recognition program
- Create slides for the Colleague Connect TVs for all venues and coordinate with Guest Strategy Manager (Recognition) to ensure timely posting and updating
- Assist Guest Strategy Manager with content for the Colleague Connect Portal
- Document and escalate negative or unacceptable guest interactions
- Assist with day-to-day and event needs of the Guest Strategy department while also providing support for the Operations Department across all venues
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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