Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.75 - $23.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Disability insurance
supplemental life insurance
Identity Theft Protection
flexible spending accounts
401(k) retirement plan
Paid Time Off
vacation
Holidays
Employee assistance program
hotel discounts
Job Description
The Sheraton McKinney Hotel, an esteemed part of the TPG Hotels, Resorts & Marina collection, is seeking a dedicated and experienced Full-Time Guest Services Manager to join their team. TPG Hotels, Resorts & Marina is recognized nationwide as a premier hotel management company, operating a diverse portfolio that ranges from focused-service hotels and lifestyle resorts to upscale luxury properties and nautically based hospitality assets. With a reputation for commitment to excellence, TPG Hotels ensures top performance on behalf of its guests, investors, and brand partners, focusing on delivering exceptional customer satisfaction and fostering personal growth among its employees. The Sheraton... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field preferred
- proven experience in hotel front office operations or guest services
- strong leadership and interpersonal skills
- excellent communication and problem-solving abilities
- proficiency in hotel management software and computer systems
- ability to remain composed in high-pressure situations
- knowledge of local attractions and services
Job Qualifications
- Bachelor's degree in hospitality management or related field preferred
- proven experience in hotel front office operations or guest services
- strong leadership and interpersonal skills
- excellent communication and problem-solving abilities
- proficiency in hotel management software and computer systems, experience with PMS is highly preferred
- ability to remain composed in high-pressure situations
- knowledge of local attractions and services to assist guests effectively
Job Duties
- Lead, train, and manage the front desk team to provide excellent customer service
- set performance goals for front desk staff and conduct regular performance evaluations
- ensure a welcoming and professional demeanor is maintained by the front desk team
- greet guests, handle check-in/check-out procedures, and assist with any special requests
- resolve guest issues, complaints, or concerns in a prompt and satisfactory manner
- maintain a high level of guest satisfaction by ensuring a personalized and attentive service
- manage room reservations, ensuring accuracy and adherence to guest preferences
- coordinate with housekeeping to ensure timely preparation of rooms for arriving guests
- oversee the room allocation process to maximize occupancy and revenue
- ensure a smooth check-in and check-out process, including handling payments and ensuring accuracy of guest information
- maintain knowledge of hotel services, facilities, and local attractions to assist guests effectively
- monitor and manage the front desk's daily tasks, including guest correspondence, phone inquiries, and guest requests
- assist in budgeting and financial forecasting related to the front office department
- monitor and control expenses, such as staffing, supplies, and equipment maintenance
- contribute to revenue generation through upselling rooms and promoting hotel amenities
- coordinate with housekeeping, engineering, and other hotel departments to ensure seamless operations
- maintain open communication with management to address operational issues and propose improvements
- prepare regular reports on front desk activities, occupancy rates, and guest feedback
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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