Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $21.27
Work Schedule
Weekend Shifts
Night Shifts
Benefits
401k
Medical insurance
Dental Insurance
Vision Insurance
Paid holidays
Paid sick leave
Employee assistance program
Job Description
accesso ShoWare Center is a premier entertainment venue located in Kent, Washington, known for hosting a wide variety of high-profile events ranging from concerts and sports to family shows and community gatherings. The center is committed to providing an exceptional guest experience by maintaining a welcoming, safe, and enjoyable environment for all attendees. Managed by ASM Global, a leading venue management and services company, accesso ShoWare Center prides itself on operational excellence, innovative guest services, and community engagement. ASM Global's extensive expertise in venue management ensures that each event is executed with precision, professionalism, and a focus on customer satisfaction.... Show More
Job Requirements
- High school diploma or equivalent
- At least 1 year of supervisory experience in retail or customer service
- Ability to work nights, weekends and holidays
- Ability to stand, walk and climb stairs for 6-8 hour shifts
- Effective communication skills in English, written and verbal
- Ability to work in adverse weather conditions
- Capacity to multi-task and handle pressure in fast-paced environments
Job Qualifications
- At least 1 year of experience working as a supervisor in retail and/or customer service environments preferred
- Ability to communicate effectively in English both written and verbal
- Ability to multi-task and perform well under pressure in a fast-paced environment
- Strong leadership and interpersonal skills
- Ability to stand, walk and climb stairs for the duration of 6-8 hour shifts
- Willingness to work nights, weekends and holidays
- Familiarity with guest service standards and incident reporting
Job Duties
- Direct staff on duties and assign to appropriate work location
- Provide assistance to any Guest Services Staff member
- Ensure all incident reports are completed accurately and completely according to company standards
- Provide excellent customer service to all guests by remaining calm and courteous
- Ensure Guest Services staff is given appropriate breaks in a timely manner and according to State and Federal Laws
- Handle guest related incidents including injuries, illnesses and inappropriate behavior
- Ensure guests are following accesso ShoWare Center standards with regards to tickets, entrance, conduct, etc.
- Perform all other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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