Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave
Job Description
Great Wolf Resorts is a renowned family-focused hospitality company that operates indoor water park resorts across North America. Known for delivering immersive and fun experiences, Great Wolf creates memorable family vacations by combining thrilling water attractions, engaging activities, comfortable accommodations, and excellent guest service. The company has earned a reputation for fostering a warm and welcoming environment that caters to families, ensuring that guests of all ages feel special and entertained throughout their stay. Great Wolf prioritizes employing passionate professionals who are committed to making a positive impact on guests and their team members, often referred to as the 'Pack'.Show More
Job Requirements
- High school diploma or GED
- Minimum of 1 year prior experience Rooms Division/Front Desk
- Experience with Microsoft Office and general software systems
- Proficiency in Excel, Word and Outlook
- Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
- Proficient in both written and spoken English
- Ability to work flexible schedule including nights, weekends, holidays as needed
Job Qualifications
- High school diploma or GED
- Minimum of 1 year prior experience Rooms Division/Front Desk
- Experience with Microsoft Office and general software systems
- Proficiency in Excel, Word and Outlook
- Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
- Proficient in both written and spoken English
- Ability to work flexible schedule including nights, weekends, holidays as needed
- Associate's degree or higher in hospitality or related field
- Experience with Opera or similar system
- Previous hotel experience, preferably in a large family resort or hotel
Job Duties
- Supervises daily front office operations to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments
- Ensures daily success of check-in standards and operational efficiencies
- Provides coaching, encouragement, and recognition to pack members regularly
- Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members
- Responds to questions or guest concerns and escalates pack/guest feedback to leadership as appropriate
- Ensures the completion and proper communication/escalation of guest requests and other concerns to the appropriate department
- Understands and participates in scheduling of staff, execution of labor management and forecasting
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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