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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $23.00 - $23.59
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) matching
Wellness Support
Life and Disability Insurance
Savings accounts
tuition aid
Travel and lodging perks
Job Description
Stonebridge is a prominent hospitality company known for its commitment to delivering exceptional guest experiences through its portfolio of upscale hotels and resorts across the United States. With a focus on quality service, guest satisfaction, and operational excellence, Stonebridge continuously strives to uphold its reputation as a leader in the hotel management industry. The company fosters a positive work environment that encourages growth, learning, and career advancement for its employees. It is dedicated to diversity, equity, and inclusion, ensuring that all team members are respected and valued regardless of their background.
This job opening is for a Front Office Superv... Show More
This job opening is for a Front Office Superv... Show More
Job Requirements
- Two plus years of front office or guest services supervisory experience
- Strong leadership and supervisory skills
- Excellent communication and interpersonal skills
- Proficiency in property management systems
- Ability to manage guest issues and resolve complaints
- Experience with scheduling and training staff
- Strong organizational skills
- Ability to stand and walk for extended periods
- Ability to lift and carry objects up to 20 lbs
- Flexible schedule including evenings, weekends, and holidays
Job Qualifications
- At least two years of front office or guest services supervisory experience in a hotel or hospitality environment
- Strong leadership and supervisory skills with the ability to manage a team effectively
- Excellent communication and interpersonal skills to interact with guests, staff, and management
- Proficiency in property management systems, reservations, and check-in/check-out processes
- Ability to manage guest issues and resolve complaints in a professional and timely manner
- Experience with scheduling, training, and staff development
- Strong organizational skills with attention to detail to ensure smooth front office operations
Job Duties
- Ensure that guests are greeted, checked in, and allocated rooms promptly and courteously
- Oversee adherence to check-in procedures, ensuring accurate guest information and billing details
- Be available to handle guest problems or complaints in a timely manner
- Ensure rooms are maintained to the company’s established standards
- Maximize room occupancy while adhering to the overbooking policy
- Maintain effective communication between reservations, front office, and other departments such as housekeeping
- Ensure that all guest charges are accurately entered and that accounts are balanced daily
- Supervise and expedite the check-out process for departing guests
- Ensure efficient delivery and collection of luggage to and from guest rooms
- Oversee and maintain cleanliness and order in all front office areas
- Conduct performance evaluations and identify training needs for front office staff
- Act as Duty Manager when required and attend management meetings as necessary
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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