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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.00 - $21.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) matching
Wellness Support
Life insurance
Disability insurance
Savings accounts
tuition aid
Travel perks
Lodging perks
Job Description
Stonebridge is a respected hospitality company known for operating a collection of quality hotels and resorts that provide exceptional guest experiences across various locations. Committed to superior service and operational excellence, Stonebridge prioritizes creating a supportive and inclusive work environment for its employees. The company’s dedication to quality hospitality ensures its properties deliver comfort, convenience, and memorable stays for both business and leisure travelers. Stonebridge is an Equal Employment Opportunity employer, fostering diversity and providing reasonable accommodations to qualified individuals with disabilities, ensuring fair and non-discriminatory hiring and employment practices. Benefits at Stonebridge include medical, dental, vision insurance, paid time... Show More
Job Requirements
- bachelor's degree (b. a.) from four-year college or university
- or one to two years related experience and/or training
- or equivalent combination of education and experience
- must have flexibility to work nights and weekends
- must be able to read and write fluent english
- ability to read and comprehend simple instructions, short correspondence, and memos
- ability to write simple correspondence
- ability to interpret and perform basic computer and pos system functions
- knowledge of outlook, word and excel
Job Qualifications
- must have flexibility to work nights and weekends
- must be able to read and write fluent english
- ability to read and comprehend simple instructions, short correspondence, and memos
- ability to write simple correspondence
- ability to interpret and perform basic computer and pos system functions
- knowledge of outlook, word and excel
Job Duties
- work with assistant general manager and general manager to train and monitor front office staff
- monitor guest service scores daily and take action to improve guest satisfaction through training, coaching and problem resolution
- communicate with the engineering department regarding any maintenance requests from the guests
- communicate with the housekeeping department regarding guest rooms and requests
- have complete working knowledge of software system including all daily transactions and those which are not performed often
- assist with reservations and checking guests in and out of the hotel
- know how and where to post all charges
- handle checks and credit cards received from guests for payment of hotel charges
- know all room rates
- assist the guest service manager by handling special requests, group blocking and unusual circumstances
- maintain regular attendance, be consistently on time and observe prescribed work, break and meal periods in compliance with standards
- maintain high standards of personal appearance and grooming including compliance with dress code
- perform any other duties as requested by supervisor
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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