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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $16.00 - $18.00
Work Schedule
Standard Hours
Benefits
Paid holidays
Dental Insurance
Health Insurance
401(k) matching
Paid Time Off
Opportunities for advancement
Vision Insurance
Job Description
Kalahari Resorts & Conventions is a renowned hospitality company that operates some of America's largest indoor waterparks. Known for its African-inspired theme, the resorts offer guests an immersive experience that combines world-class dining, luxurious spas, thrilling entertainment, and expansive, modern convention centers. As a family-owned enterprise, Kalahari Resorts & Conventions prides itself on creating not just vacations but extraordinary experiences that guests cherish for a lifetime. The company’s core philosophy, "Lead with Love," emphasizes a caring culture that values guests, associates, and the wider community alike. This principle drives the company’s commitment to inclusivity, generous giving, and fostering a family-like... Show More
Job Requirements
- At least 2 to 3 years' progressive experience in a hotel, resort, or related field
- college courses in hotel or motel management are helpful
- computer experience required
- previous supervisory responsibility required
- strong communication and interpersonal skills
- ability to work flexible hours including weekends and holidays
Job Qualifications
- At least 2 to 3 years' progressive experience in a hotel, resort, or related field
- college courses in hotel or motel management are helpful
- previous hospitality or related experience is helpful
- computer experience required
- previous supervisory responsibility required
Job Duties
- Approach all encounters with guests and associates in a friendly, service-oriented manner
- ensure that associates are always attentive, friendly, helpful and courteous to all guests, managers and fellow associates
- complete and ensure accuracy of bucket checks, room rate verification reports, housekeeping reports, and daily front office checklists
- assist AFOM and FOM in ensuring associates follow and maintain standards such as answering phones, callbacks to guests, and managing guest request logs in a timely manner
- guide, support, and inspire associates to deliver exceptional guest service
- resolve guest issues promptly to maintain satisfaction
- foster a welcoming and positive environment for guests and associates
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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