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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $82,000.00 - $123,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid holidays
Dental Insurance
Health Insurance
Paid parental leave
AD&D insurance
401(k)
Flexible spending account
Disability insurance
Paid Time Off
Vision Insurance
Profit sharing
Job Description
Holland & Knight LLP is a prestigious law firm recognized for its unwavering commitment to excellence, integrity, and client satisfaction. With a diverse team of accomplished attorneys and support staff, the firm cultivates a collaborative environment where innovation and professionalism thrive. Holland & Knight serves a broad spectrum of clients ranging from multinational corporations to public sector entities, providing high-quality legal services across various practice areas. The firm's reputation for fostering a supportive culture and encouraging professional growth makes it a sought-after workplace for talented individuals who are passionate about their careers and dedicated to achieving the highest standards of... Show More
Job Requirements
- A high school diploma or equivalent qualification
- previous experience in a guest service or hospitality role, with at least 2-3 years in a supervisory or leadership position
- proficiency in meeting room booking software and Microsoft Office Suite
- flexibility to work various shifts, including weekends and holidays
- ability to sit or stand for extended periods of time
- moderate or advanced keyboard usage
- excellent interpersonal and communication skills
- strong problem-solving abilities and capacity to handle difficult situations calmly and professionally
Job Qualifications
- Previous experience in a guest service or hospitality role, with at least 2-3 years in a supervisory or leadership position
- proficiency in meeting room booking software and Microsoft Office Suite
- flexibility to work various shifts, including weekends, and holidays
- a high school diploma or equivalent qualification
- degree in hospitality management or a related field preferred
- excellent interpersonal and communication skills, with the ability to interact effectively with guests and team members
- strong problem-solving abilities and the capacity to handle difficult situations calmly and professionally
Job Duties
- Supervise and mentor guest service representatives
- provide training and ongoing coaching to ensure high-quality service standards
- schedule staff and allocate resources effectively to meet guest needs
- serve as the primary point of contact for guest inquiries, requests, and complaints
- address guest issues promptly and effectively, ensuring resolution to their satisfaction
- maintain a welcoming and professional demeanor at all times
- assist in the planning and execution of office and firm events
- oversee front desk operations, including check-in, check-out, and room reservations
- monitor room availability and coordinate with housekeeping and maintenance teams
- ensure compliance with company policies and procedures
- liaise with other departments such as local IT support, housekeeping, maintenance, and food and beverage to address guest needs and resolve issues
- liaise with catering vendors, maintain list and ensure compliance with building processes for all vendors
- maintain accurate records of guest interactions, complaints, and resolutions
- prepare reports on departmental performance and guest feedback
- assist with administrative tasks such as vendor invoicing and inventory management
- conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance standards are met
- monitor guest satisfaction scores and implement improvements as needed
- perform special projects and duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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