Crossroads Hotel

Guest Services Supervisor

Job Overview

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Employment Type

Hourly
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Compensation

Type:
Hourly
Rate:
Range $19.00 - $20.00
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid vacation
Paid sick time
Paid holidays
Discounted food and rooms

Job Description

Crossroads Hotel in Kansas City, Missouri, is a unique blend of historic charm and modern luxury nestled within two iconic Kansas City buildings. Offering 131 luxuriously appointed rooms along with several beautifully designed event spaces, the hotel stands as a community-driven establishment. Guests can experience a modern twist on old world Italian cuisine at the in-house restaurant Lazia, enjoy vibrant cocktails in the lively lobby bar, or take in stunning views from the rooftop beer garden. The hotel prides itself on fostering a warm, artistic, and inclusive environment that pays homage to the rich history of Kansas City and America... Show More

Job Requirements

  • High school diploma or equivalent
  • minimum 2 years of experience in hotel or guest services
  • strong leadership capabilities
  • good communication skills
  • ability to work flexible hours including weekends and holidays
  • familiarity with hotel management software
  • commitment to providing excellent customer service

Job Qualifications

  • Experience in hospitality or hotel guest services
  • strong leadership and team management skills
  • excellent communication and interpersonal abilities
  • ability to multitask and work collaboratively
  • proficiency with hotel management systems
  • problem-solving and customer service skills
  • high school diploma or equivalent

Job Duties

  • Lead and support the guest services team
  • collaborate with housekeeping, valet, sales, and lifestyle departments
  • oversee guest experience and resolve issues
  • ensure cleanliness and maintenance standards
  • train and develop staff
  • implement and improve service procedures
  • coordinate with management on operational goals

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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