Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.50 - $28.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
Paid holidays
Employee assistance program
Job Description
Olympia Hospitality is a values-driven hospitality company committed to fostering a positive and supportive work environment where every team member can thrive. More than just a business, Olympia Hospitality operates as a community that dedicates itself to making a difference every day by upholding core values such as continuous improvement, accountability, concern for others, and trust. The company believes in creating an atmosphere of collaboration and integrity, where success is celebrated collectively and growth opportunities are abundant. Olympia Hospitality is a family-first organization that prioritizes the health, wellness, and overall satisfaction of its employees, offering a robust benefits package complete... Show More
Job Requirements
- Minimum of 2 years prior customer service experience preferred
- High school diploma or equivalent combination of education and work experience
- Ability to perform physically demanding tasks including extended walking, standing, and occasional lifting up to 50 pounds
- Commitment to approach all encounters with friendliness and service orientation
- Ability to maintain composure under pressure
- Basic computer proficiency
Job Qualifications
- Minimum of 2 years prior customer service experience preferred
- General knowledge of bookkeeping and audit procedures helpful
- High school diploma or equivalent combination of education and work experience
- Leadership skills
- Problem-solving skills
- Basic computer skills
- Ability to share knowledge and teach others to perform tasks
- High-level customer service
- Effective communication with guests and team members
- Ability to follow instructions
- Ability to learn quickly
- Attention to detail
- Ability to maintain composure when working under pressure
Job Duties
- Approach all encounters with guests and employees in a friendly, service-oriented manner
- Always maintain a friendly and warm demeanor
- Ensure that employees are always attentive, friendly, helpful and courteous to all guests, managers and fellow employees
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner
- Be aware of all rates, packages, and promotions currently offered
- Have knowledge of and assist in all emergency procedures as required
- Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner
- Be able to perform all duties of Guest Services Agent
- Run room status reports in a timely manner and relay necessary information to affected departments and individuals
- Monitor key control to maintain hotel security
- Answer all guest inquiries in a timely and professional nature
- Assist in training and cross training of new hires and current employees on a regular basis
- Attend meetings/training as required by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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