Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.50
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
Paid holidays
Employee assistance program
Earned wage access
Life insurance
short-term disability
Hotel Travel Discounts
Job Description
Olympia Hospitality is a leading hospitality company dedicated to creating memorable experiences for guests while fostering a supportive and collaborative work environment for its employees. Known for its commitment to continuous improvement, accountability, and integrity, Olympia Hospitality values its team as more than just employees but as integral members of a vibrant community. The company emphasizes a culture where personal growth is encouraged, success is celebrated collectively, and trust is fundamental in daily operations. Olympia Hospitality operates across various properties where exceptional customer service and operational excellence are paramount. The organization invests in its workforce by providing comprehensive benefits and... Show More
Job Requirements
- Minimum of 2 years of customer service experience preferred
- high school diploma or equivalent
- ability to communicate effectively with guests and staff
- capability to manage and delegate tasks to front desk personnel
- basic computer proficiency
- physical ability to stand for extended periods and occasionally lift up to 50 pounds
- willingness to learn and follow emergency procedures
- availability to work flexible hours including holidays
- commitment to uphold company values and guest satisfaction standards
Job Qualifications
- Minimum of 2 years prior customer service experience preferred
- general knowledge of bookkeeping and audit procedures helpful
- high school diploma or equivalent combination of education and work experience
- leadership skills
- problem-solving skills
- basic computer skills
- ability to teach and share knowledge with others
- high-level customer service abilities
- effective communication with guests and team members
- ability to follow instructions and learn quickly
- attention to detail
- ability to maintain composure under pressure
Job Duties
- Approach all encounters with guests and employees in a friendly, service-oriented manner
- always maintain a friendly and warm demeanor and ensure that employees are always attentive, friendly, helpful and courteous to all guests, managers and fellow employees
- ensure logging and delivery of all messages, packages, and mail in a timely and professional manner
- be aware of all rates, packages, and promotions currently offered
- have knowledge of and assist in all emergency procedures as required
- oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner
- be able to perform all duties of Guest Services Agent
- run room status reports in a timely manner and relay necessary information to affected departments and individuals
- monitor key control to maintain hotel security
- answer all guest inquiries in a timely and professional nature
- assist in training and cross training of new hires and current employees on a regular basis
- attend meetings/training as required by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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