Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $15.00
Benefits
Paid holidays
Paid Time Off
Medical insurance
Dental Insurance
vision coverage
401(k) retirement plan
Volunteer time off
Exercise subsidy
Wellness incentives
safety recognition
employee training
Service recognition
Job Description
Pacific Mobile is a dynamic and customer-centric hospitality company known for its commitment to delivering exceptional guest experiences and maintaining high operational standards. As a respected player in the hospitality industry, Pacific Mobile operates various properties with a focus on providing outstanding guest services while fostering a supportive and engaging work environment for its employees. The company prides itself on its safety-focused culture, drug-free workplace, and ongoing employee development and training programs. Employees benefit from a comprehensive benefits package that includes paid holidays, paid time off, medical and dental coverage options, and retirement benefits, all designed to support their well-being... Show More
Job Requirements
- High school diploma or equivalent
- minimum 2 years of experience in hospitality or guest services
- ability to work flexible shifts including weekends and holidays
- proficiency with computers and property management software
- strong organizational and multitasking abilities
- excellent verbal and written communication skills
- ability to handle guest complaints and resolve conflicts effectively
Job Qualifications
- Experience in hospitality management or guest services supervision
- strong leadership and team collaboration skills
- proficiency with property management systems
- excellent conflict resolution and customer service skills
- knowledge of financial reporting and billing processes
- ability to manage multiple priorities in a fast-paced environment
- strong communication and interpersonal skills
Job Duties
- Collaborate with management of day-to-day operations of the property in coordination with administrative, housekeeping, maintenance, and leadership personnel
- participate and prepare for bi-weekly operational L10 meetings presenting solutions and process issues with the operational team
- act as point of contact for all operations in the absence of General Manager
- participate in all front desk staffing rotations
- collaborate with General Manager on SOP updates, changes, and team compliance
- instill 100 percent guest satisfaction throughout the property including conflict resolution and guest issue processing
- ensure property policies are followed by all
- provide feedback to leadership on the alignment of rate offerings with guest needs
- perform administrative duties such as facilitating check-in/check-out adhering to policies and procedures, answering and directing calls and emails, maintaining property PMS with guest information, and performing pre-arrival room inspections and inventories
- perform financial duties including routine guest billings, generating invoices and collection duties for direct bill clients, managing monthly apartment renewals and capturing reasons for non-renewals, and overseeing budgets for in-room FFE and operational supplies
- collaborate with Marketing to generate and implement marketing programs, manage OTA accounts, oversee guest referral and NPS survey programs, conduct monthly comp shop rates, and respond to guest review responses
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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