Guest Services Supervisor
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Travel - FREE CRUISE AFTER YOUR FIRST SEASON
Reward for Referral Program
experience of a lifetime
rewards and incentives
Community service
Employee Activities
professional growth
Job Description
Holland America/Princess Alaska-Yukon Land Operations, a collaboration between Princess Cruises and Holland America Line, is a leader and innovator in Alaska tourism, well-known for providing guests with unforgettable adventures amid breathtaking natural scenery. The company specializes in offering a blend of adventure, comfort, and a variety of memorable experiences, such as sailing past majestic glaciers, welcoming visitors to cozy wilderness lodges, and spotting wildlife from uniquely designed dome-window rail cars. This team is deeply committed to environmental stewardship through its sustainability program called "Sustain Alaska & the Yukon." Their environmental efforts include active recycling where possible, minimizing waste, and educating... Show More
Job Requirements
- Proficiency in the use of computer business applications
- Proficiency in the use of computer business applications, with working knowledge of computerized point of sales (POS) systems
- Three (3) years of experience in positions involving customer service operations preferred
- Current, valid driver's license, with clean driving record
- Motor Vehicle Report (MVR) will be requested
- Must meet company's clean driver eligibility requirements
- Must be able to lift 50 lbs/25 kg
- Must pass a pre-employment background check
- Minimum age of 18 years required to reside in company housing, where available
- Dedicated to delivering excellent customer service to all guests, coworkers, and vendors
- Dedicated commitment to a diverse, equitable and inclusive work environment
- Must be eligible to work in the United States
- Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status)
Job Qualifications
- Proficiency in the use of computer business applications, with working knowledge of computerized point of sales (POS) systems
- Three years of experience in positions involving customer service operations preferred
- Ability to organize and prioritize work
- Ability to work in a fast-paced environment with multiple tasks and external influences
- Ability to work independently with minimal supervision while achieving daily goals
- Ability to support and comply with company policies, procedures and guidelines including company health and safety standards
- Ability to stand, walk, and work on feet for minimum of 8 hours per day
Job Duties
- Supervise, train, and give regular performance guidance to reporting staff
- Provide excellent customer service and analyze guest situations, investigate problems, and determine solutions within company policies, procedures, and guidelines
- Routinely coordinate passenger activities and services
- Process daily sales and oversee accounting procedures as they relate to the guest service desk
- Communicate and coordinate with multiple departments in a friendly and professional manner to process requests and accommodations
- Answer and re-direct telephone calls as needed
- greet and interact with guests at the desk or designated areas
- Maintain records, reports, logs, and files in accordance with company policies, procedures, and guidelines
- Keep work areas organized, clean, and sanitized
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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