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Guest Services Staff - The Shrine

Job Overview

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Employment Type

Temporary
Hourly
Internship
Consulting
Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Range $13.00 - $16.00
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Benefits

Part-time Benefits

Job Description

AEG (Anschutz Entertainment Group) is a global leader in sports and live entertainment, renowned for its extensive portfolio of more than 300 venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform, and global sponsorship activations. For over 20 years, AEG has been at the forefront of transforming the live entertainment landscape, hosting more than 160 million guests annually and presenting over 22,000 events worldwide. The company is deeply committed to innovation, artistry, and community, ensuring every event creates memorable moments that resonate with audiences and fans alike. With a focus on diversity and inclusion, AEG strives... Show More

Job Requirements

  • High school diploma or equivalent
  • 1-2 years of related work experience
  • ability to work in varying conditions
  • ability to lift 50 lbs without assistance
  • positive attitude with superior customer service skills
  • ability to stand, walk, and climb stairs for extended periods
  • availability to work nights, weekends, and holidays as needed

Job Qualifications

  • High school diploma or equivalent
  • 1-2 years of related work experience
  • ability to work in varying conditions
  • ability to lift 50 lbs without assistance
  • positive attitude with superior customer service skills
  • ability to stand, walk, and climb stairs for extended periods
  • previous experience in events and knowledge of the music industry preferred
  • availability to work nights, weekends, and holidays as needed

Job Duties

  • Answer guest questions, direct guests to important areas of the venue such as restrooms, ATMs, coat checks, VIP areas, and concert areas
  • operate coat check rooms within established guidelines and procedures
  • scan tickets for entry and administer wristbands for event access including 21+ age verification, VIP, and private event access
  • greet guests and resolve complaints, escalating when necessary
  • monitor guest conduct to ensure a safe environment and responsible alcohol consumption
  • seat guests and assist patrons with disabilities
  • enforce all venue policies and procedures and complete required training
  • act as a member of the emergency evacuation team, communicating and directing guests during emergencies
  • monitor guest arrival and exit to comply with fire safety regulations
  • perform additional duties as assigned by management and supervisors

Job Location

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