Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Life insurance
Job Description
Gaylord Opryland Resort & Convention Center, located in Nashville, Tennessee, is a premier destination known for its expansive property, exceptional guest services, and commitment to delivering memorable experiences. As a part of the Marriott International family, the resort embodies the values of hospitality, inclusivity, and excellence. Gaylord Hotels specialize in creating immersive environments tailor-made for meetings, events, and unforgettable guest stays, reflecting a blend of rich culture, innovative service, and dedicated teamwork. With a vast portfolio of brands under Marriott International, working at Gaylord Opryland Resort offers associates a unique opportunity to grow professionally within a world-renowned hospitality group that... Show More
Job Requirements
- High school diploma or equivalent
- prior customer service experience preferred
- ability to perform basic mathematics
- excellent communication skills
- proficiency in computer use
- ability to stand or walk for long periods
- availability to work flexible hours including weekends and holidays
- ability to lift objects up to 10 pounds
- commitment to maintaining professional appearance and confidentiality
Job Qualifications
- High school diploma or equivalent
- prior experience in hospitality or customer service preferred
- excellent interpersonal and communication skills
- ability to handle cash and process payments accurately
- strong organizational and multitasking abilities
- proficiency with computer systems and software relevant to hotel operations
- professional appearance and demeanor
- ability to maintain confidentiality
- problem-solving skills
- ability to work shifts including weekends and holidays
- team player with a positive attitude
Job Duties
- Organize, confirm, process, and conduct all guest check-ins/check-outs
- manage room reservations, requests, changes, and cancellations
- secure payment and verify/adjust billing
- activate and file room keys
- process guest requests and relay messages
- print contingency guest lists for emergencies
- explain room features and supply guests with property and local information
- follow up on outstanding requests or problems
- run and review daily reports/logs
- complete designated cashier and closing reports
- accept and record wake-up call requests
- count and secure bank at shift start and end
- process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges
- notify Loss Prevention/Security of guest theft reports
- adhere to company policies and procedures
- maintain professional appearance and confidentiality
- welcome guests and anticipate service needs
- assist individuals with disabilities
- communicate clearly and professionally
- support the team to reach common goals
- comply with quality assurance standards
- stand, sit, or walk for extended periods
- move objects up to 10 pounds
- perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in: