Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $22.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Employee assistance program
Job Description
The Inn at Opryland, a Gaylord Hotel, is a renowned hospitality establishment located at 2401 Music Valley Drive, Nashville, Tennessee. As part of the prestigious Gaylord Hotels portfolio under Marriott International, the Inn at Opryland provides guests with a unique combination of Southern charm and exceptional service. With a commitment to delivering memorable experiences, this full-service hotel caters to both leisure and business travelers, offering an array of amenities and services in an inviting atmosphere. Known for its prime location near the Grand Ole Opry and vibrant Nashville attractions, the hotel is a sought-after destination that embraces the rich culture... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in guest services or front desk operations preferred
- Strong communication skills
- Ability to work evening shifts
- Full-time availability
- Ability to stand or walk for extended periods
- Ability to lift objects weighing up to 10 pounds without assistance
Job Qualifications
- High school diploma or equivalent
- Previous experience in guest services or front desk operations preferred
- Strong communication and interpersonal skills
- Proficiency with computer systems and reservation software
- Ability to handle multiple tasks efficiently
- Attention to detail and problem-solving skills
- Ability to work evening shifts and full-time schedule
Job Duties
- Organize, confirm, process, and conduct all guest check-ins and check-outs
- Manage room reservations, requests, changes, and cancellations
- Secure payment and verify and adjust billing
- Activate and file room keys
- Process all guest requests and relay messages
- Print contingency lists for emergency records
- Identify and explain room features to guests and provide information on amenities and local attractions
- Follow up on outstanding requests or problems
- Run and review daily reports and logs
- Complete designated cashier and closing reports
- Accept and record wake-up call requests and communicate to appropriate departments
- Count and secure bank at beginning and end of shift
- Process payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges
- Notify Loss Prevention or Security of any guest theft reports
- Welcome and acknowledge guests according to company standards
- Anticipate and address guests’ service needs
- Assist individuals with disabilities
- Maintain professional communication and telephone etiquette
- Develop and maintain positive working relationships
- Comply with quality assurance expectations and standards
- Stand, sit, or walk for extended periods
- Move and place objects weighing up to 10 pounds
- Perform other reasonable duties as assigned
Job Qualifications
Experience
No experience required
Job Location
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