Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Up to $23.69
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Vacation pay
Holiday pay
Same-day pay
Employee assistance program
Career growth opportunities
manager training program
Reduced room rates
Third party perks
401(k)
employee discount
flexible schedule
Flexible spending account
Life insurance
Parental leave
Referral program
Job Description
Hotel Equities is a distinguished multi-award-winning hotel development and hospitality management company recognized for excellence in the industry. With a strong commitment to operational excellence and guest satisfaction, Hotel Equities manages a diverse portfolio of properties, ensuring a consistent delivery of high-quality services and memorable experiences at each location. The company leverages innovative management strategies and a deep understanding of market trends to drive success and foster growth within the hospitality sector. Hotel Erwin, located in the vibrant and iconic Venice Beach, California, is one such property under the Hotel Equities umbrella. Renowned for its unique style, dynamic culture, and... Show More
Job Requirements
- High school diploma or secondary qualification or equivalent
- Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards
- Must be able to speak, read, write and understand the primary language(s) used in the workplace
- Must be able to read and write to facilitate communication
- Requires good verbal and written communication skills
- Basic computational ability
- Basic computer skills
- Extensive knowledge of hotel services and facilities
- General knowledge of the local city and attractions
- Ability to stand and move for up to 4 hours
- Ability to lift up to 15 lbs occasionally
- Capacity for repetitive motions and physical activities such as bending and climbing
- Ability to talk, hear, and have visual acuity continuously
- Manual dexterity to operate office equipment
- Ability to work a flexible schedule including nights, weekends, and holidays
Job Qualifications
- High school diploma or secondary qualification
- Experience working in hospitality, preferably with Marriott, Hilton, IHG, Wyndham or Hyatt
- Strong communication skills both verbal and written
- Proficient computer skills
- Knowledge of hotel operations and guest service standards
- Ability to handle cash and credit transactions accurately
- Familiarity with safety and security procedures
- Ability to multitask and work efficiently under pressure
- Excellent problem-solving and interpersonal skills
- Ability to work as part of a team
- Positive attitude and customer service orientation
- Flexibility to work various shifts including nights and weekends
Job Duties
- Greet and welcome guests upon arrival
- Register guests verifying reservation, address, and credit information
- Promote preferred guest program and provide recognition and benefits
- Accept payments at registration and checkout
- Maintain house bank and complete daily deposits and reports
- Handle guest complaints promptly and professionally
- Answer telephone inquiries politely and efficiently
- Take accurate reservations
- Perform efficient check-ins and check-outs
- Assist with shuttle or transportation services if applicable
- Assist guests with luggage
- Use guests' names personally
- Provide knowledgeable information about hotel and local area
- Manage messages, wake-up calls, mail, and faxes
- Assist with laundry and dry cleaning requests
- Identify incoming VIPs
- Follow all standard operating procedures
- Undertake other assignments as directed by General Manager
- Maintain positive and professional conduct
- Support and communicate effectively with co-workers
- Manage time and tasks efficiently
- Communicate relevant information to departments
- Respond positively to feedback and new ideas
- Maintain effective communication through meetings and logs
- Assist other departments during emergencies
- Adhere to company policies and safety standards
- Handle and account for keys properly
- Knowledgeable about emergency procedures and security
- Promote room sales including upgrades and amenities
- Understand franchise honors program
- Verify all reservation information thoroughly
- Retrieve proper approvals for payments
- Record special billing instructions
- Complete shift closing accurately
- Stay updated on hotel developments and sales opportunities
- Protect guest privacy and room numbers
OysterLink connects hospitality employers and applicants.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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