Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.25 - $15.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Team Driven and Values Based Culture
Salary
Medical
Dental
Vision
Vacation and Holiday Pay
Same-day pay available
Employee assistance program
Career growth opportunities
manager training program
Reduced room rates
Third party perks
401(k)
employee discount
Flexible Schedule
Flexible spending account
Life insurance
Parental leave
Referral program
Job Description
Hotel Equities is a multi-award-winning hotel development and hospitality management company dedicated to delivering exceptional guest experiences and driving innovative hotel operations. As a leader in the hospitality industry, Hotel Equities specializes in creating value through superior property management, development, and investment services. With a robust portfolio that includes a variety of hotel brands across the nation, the company is committed to excellence, community involvement, and fostering a culture of teamwork and growth for its employees. Their reputation for high standards and guest satisfaction has set them apart as a preferred employer within the hospitality sector.
Currently, Hotel Equiti... Show More
Currently, Hotel Equiti... Show More
Job Requirements
- Must be able to speak, read, write and understand the primary language(s) used in the workplace
- must be able to read and write to facilitate communication
- requires good communication skills verbal and written
- must possess basic computational ability
- must possess basic computer skills
- able to stand and exert well-paced mobility for up to 4 hours
- able to lift up to 15 lbs occasionally
- requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing
- hearing and visual acuity abilities required
- able to communicate continuously with guests, supervisors and co-workers
- ability to view computer screen for extended periods
- manual dexterity to operate office equipment
- finger dexterity for office equipment operation
- most tasks performed indoors in a temperature-controlled environment
- understanding of safety and security policies
- passionate about people and service
- ability to work flexible schedules including nights, weekends and holidays
- willing to accept developmental feedback openly
Job Qualifications
- High school diploma or equivalent
- experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards
- good communication skills both verbal and written
- basic computational ability
- basic computer skills
- extensive knowledge of hotel services and facilities
- general knowledge of local city and attractions
- ability to follow hotel policies and procedures effectively
- willing to work flexible schedules including nights, weekends and holidays
- professional and mature conduct
- enthusiasm for excellent guest service
- ability to handle cash and billing accurately
- problem-solving and reasoning skills
- team-oriented mindset
- experience in hospitality or customer service preferred
Job Duties
- Greet and welcome guests upon arrival
- register guests into the computer verifying reservation,address,and credit information
- promote preferred guest program and provide recognition and benefits to members
- accept payment for guest accounts at registration and checkout
- maintain house bank and report receipts daily
- cash checks and exchange currency for guests
- issue keys and control safety deposit box access
- post miscellaneous charges as requested
- promptly respond to and resolve guest complaints
- answer telephone promptly while being polite and courteous
- take reservations accurately and efficiently
- perform check-ins professionally and thoroughly
- perform check-outs efficiently and accurately
- operate or assist with shuttle or transportation services
- assist guests with luggage upon arrival and departure
- use guests' names to provide personalized service
- be knowledgeable and helpful about local area,hospitality services and hotel facilities
- handle messages,wake-up calls, mail and faxes properly
- assist with laundry and dry cleaning services
- be aware of incoming VIP guests
- follow all company standard operating procedures
- perform assignments as directed by General Manager
- maintain professional,mature and responsible conduct
- foster positive team interactions
- use time wisely and remain self-motivated
- communicate effectively with all departments
- respond positively to new ideas and accept feedback
- maintain effective communication through meetings, log books and bulletins
- assist other departments during emergencies
- adhere to all company work rules and policies
- demonstrate safety and security skills
- properly handle and account for keys
- be knowledgeable on emergency and security procedures
- actively up-sell rooms and hotel amenities
- have comprehensive knowledge of hotel rooms,function spaces,services and outlets
- strive to increase revenue through room upgrades and promotions
- understand franchise honors program
- ensure guest credit establishment at check-in
- verify reservation details accurately
- record special billing instructions and communicate with accounting
- complete shift closing procedures accurately
- follow cash bank policies
- stay updated with hotel developments
- report potential sales contacts to sales department
- protect guest room information
- maintain cleanliness and organization of front desk area
- assist with lobby and public area maintenance as necessary
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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