Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.25 - $15.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible scheduling
Job Description
Spurs Sports & Entertainment (SS&E) is a prestigious sports and entertainment company that operates with a devotion to creating impactful experiences that go beyond just games or concerts. The organization owns and manages prominent teams such as the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and San Antonio FC (USL). Additionally, SS&E oversees the daily operations of major venues including the Frost Bank Center, Toyota Field, and STAR Complex. With a workforce of over 1,000 employees, SS&E prioritizes an inclusive culture founded on its core values of Integrity, Success, and Caring. The company treats its employees like family and... Show More
Job Requirements
- Must be 18 years of age or older at time of hire
- Prior customer service experience required
- Ability to work long and flexible hours including evenings, weekends, and holidays
- Ability to work at least 70 percent of events monthly
- Proficiency in typing and using a computer for tracking and documentation
- Must be able to read and write in English
- Must have reliable transportation
- Must have excellent communication skills
- Ability to maintain positive and professional relationships with diverse individuals
- Ability to manage conflicts effectively and respond to customer problems with urgency
- Ability to multitask successfully in fast-paced environments
- Knowledge of venue flow, crowd management, and guest service standards
- Familiarity with radios, communication tools, and reporting protocols
- Comfortable managing multiple priorities in high-pressure settings
Job Qualifications
- Prior customer service experience
- Ability to work long and flexible hours, including evenings, weekends, and holidays
- Ability to work at least 70 percent of events monthly
- Proficiency in typing and using a computer for tracking and documentation
- Must be able to read and write in English, bilingual preferred
- Must have reliable transportation
- Must have excellent communication skills
- Ability to maintain a positive, open, approachable, and professional relationship with a diverse group
- Aptitude for managing conflicts with urgency and professionalism
- Demonstrated success handling multiple tasks in a fast-paced environment
- Understanding of venue flow, crowd management, and guest service standards
- Familiarity with radios, communication systems, and reporting protocols
- Comfortable working in a fast-paced environment while managing multiple priorities
Job Duties
- Provide exceptional customer service while greeting guests, assisting with directions, seating and ticketing issues, accessibility needs, lost and found, and other guest service opportunities
- Operate Guest Services locations, including opening, closing, and maintaining service stations throughout events
- Complete and submit event paperwork, track incidents using internal software, and monitor inventory for service recovery items
- Assist the Fan Experience Associate Manager and Coordinator with the execution of service initiatives and event coordination tasks
- Demonstrate problem-solving skills by responding to guest concerns and finding creative solutions to enhance their experience
- Maintain a strong knowledge of the arena, event schedules, and available resources to assist guests effectively
- Support SS&E's mission by upholding and promoting core values and service standards in all interactions
- Perform any other duties assigned by Fan Experience Management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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