Guest Services Representative Part Time 7AM-3PM, 3PM-11PM
Job Overview
Compensation
Type:
Hourly
Rate:
Range $12.00 - $14.00
Work Schedule
Fixed Shifts
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Retirement Plan
Employee Discounts
Professional development opportunities
Flexible Schedule
Job Description
This job opportunity is with a hotel seeking dedicated and professional individuals to join their front office team. The hotel is committed to providing an outstanding guest experience, ensuring that every visitor feels welcomed, assisted, and valued throughout their stay. Recognized for its friendly service and attention to detail, this establishment operates with a team of professionals who manage guest relations efficiently from check-in to check-out. The hotel offers shifts from 7am to 3pm and 3pm to 11pm, providing flexibility to accommodate both the guests' needs and the employees' schedules. Immediate openings are available, and the application process includes in-person... Show More
Job Requirements
- High school diploma or equivalent
- minimum 1 year of experience in hospitality or a similar role
- computer literacy
- typing speed of at least 40 words per minute
- basic math skills
- excellent customer service skills
- ability to multitask and handle pressure
- good communication and interpersonal skills
- ability to work independently and as part of a team
- flexible availability including shift work
Job Qualifications
- High school graduate or equivalent work-related experience
- at least 1-year experience in a similar position preferably in hospitality
- competent level of computer literacy
- initiative and excellent guest service skills
- ability to type at least 40 words per minute
- basic mathematical skills
- ability to remain calm and courteous under pressure
- teamwork skills
- flexible schedule
- ability to schedule services
- ability to work independently
- good communication skills
Job Duties
- Maintain confidentiality of proprietary information
- follow all company policies and be punctual
- meet with supervisor to review assignments and anticipate business changes
- ensure outstanding customer care
- maintain a friendly and courteous demeanor
- answer inquiries and handle hotel reservations
- respond to telephone and in-person guest concerns
- check in and check out guests
- provide hotel orientations
- assist in preregistration and room blocking
- adhere to credit and cash handling policies
- understand room status and tracking
- know room locations, types, and rates
- operate front office equipment
- process guest check-outs
- manage safe deposit boxes
- coordinate with housekeeping on room status
- coordinate maintenance and repair requests
- use proper telephone etiquette
- perform cashiering tasks
- report unusual occurrences
- maintain cleanliness of the front desk
- adapt to shift changes
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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