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Guest Services Representative (Part-Time)
Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $16.00
Work Schedule
Flexible
Weekend Shifts
Benefits
flexible schedule
training provided
collaborative work environment
Employee Discounts
Public transportation access
opportunities for growth
community engagement
Job Description
Dr. Phillips Center for the Performing Arts is a premier arts center located in Orlando, Florida, dedicated to enriching the community through artistic and cultural experiences. As a dynamic venue for live performances, including theater, dance, music, and other entertainment forms, it serves as a hub where artists and audiences connect and share unforgettable moments. Dr. Phillips Center places a strong emphasis on delivering top-tier guest services to ensure that every visitor enjoys an exceptional and welcoming experience from the moment they arrive. With a commitment to diversity, inclusivity, and excellence, it has become a cornerstone of the arts community... Show More
Job Requirements
- High school diploma or equivalent
- One-year experience providing high-touch guest service preferably in performing arts, entertainment, or hospitality
- Experience with merchandise sales and cash/credit transaction processing
- Ability to perform basic math functions accurately
- Ability to maintain high standards in guest service with a diverse audience
- Strong ability to adapt to change and work effectively under pressure
- Effective communication skills
- Ability to work well in a team environment
- Availability for three shifts per week including at least one weekend shift
- Ability to work variable schedule including evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- One-year experience in guest service preferably in performing arts, entertainment, or hospitality
- Experience with merchandise sales and cash/credit transaction processing
- Ability to perform basic math functions accurately
- Ability to maintain high standards in guest service with diverse audiences
- Strong adaptability and ability to work under pressure in a fast-paced environment
- Effective communication skills
- Ability to work well in a team
- Familiarity with theater seating and terminology preferred
Job Duties
- Provide exemplary guest service while performing activities such as greeting guests, seating guests, scanning tickets, distributing playbills, assisting guests with special access, and directing guests to various locations
- Demonstrate thorough knowledge of building layout including concessions, merchandise sales, restrooms, concierge desk, elevators, stairs, emergency exits, first aid station, and local area amenities
- Maintain a positive attitude and welcoming demeanor while responding to guest concerns professionally, quickly, thoroughly, and respectfully
- Attend all pre-show/event meetings to understand show/event details and coordinate intermission activities
- Assist with leading volunteers in operational responsibilities
- Work quickly as a team to maintain cleanliness of theater and lobby areas before and after events and set up required elements including lifting and carrying
- Monitor guests and surroundings for safety concerns or hazards and adhere to safety procedures, assisting in emergencies and evacuations as needed
- Interact with guests with disabilities respectfully and fulfill needs as per ADA training
- Complete required training on Life Safety, Crowd Management, Evacuation, ADA, and Guest Service protocols
- Stay informed on ancillary programs, arts center news, and support operational policies and core values
- Maintain professional and friendly relationships with departments, colleagues, and partners
- Remain calm under pressure and effectively communicate in English
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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