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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $23.69 - $25.32
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical
Dental
Vision
PTO
Holiday pay
Same-day pay
Employee assistance program
Career growth opportunities
manager training program
Reduced room rates
Third party perks
401(k)
employee discount
Flexible spending account
Life insurance
Parental leave
Referral program
Job Description
Hotel Equities is a multi-award-winning hotel development and hospitality management company that has built a strong reputation for excellence in the hospitality industry. With a diversified portfolio of hotels across various brands, the company is committed to delivering outstanding guest experiences through professional and dedicated teams. They focus on creating a positive and enriching workplace culture that values teamwork, career growth, and employee wellbeing. Currently, Hotel Equities is seeking a talented and personable Front Desk Agent/Relief Night Auditor to join their team at Hotel Erwin in the vibrant and iconic Venice Beach, California.
Hotel Erwin is a well-known establishme... Show More
Hotel Erwin is a well-known establishme... Show More
Job Requirements
- High school diploma or secondary qualification or equivalent
- Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards
- Must be able to speak, read, write and understand the primary language(s) used in the workplace
- Must be able to read and write to facilitate the communication process
- Requires good communication skills, both verbal and written
- Must possess basic computational ability
- Must possess basic computer skills
- Extensive knowledge of the hotel, its services and facilities
- General knowledge of the city where hotel is located and its attractions
- Must be able to stand and exert well-paced mobility for up to 4 hours
- Must be able to reach other departments of the hotel on a timely basis
- Must be able to lift up to 15 lbs occasionally
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
- Talking and hearing occur continuously in communication
- Vision includes near vision and depth perception
- Ability to spend extended time viewing a computer screen
- Requires manual dexterity to operate necessary equipment
- Must have finger dexterity to operate office equipment
- Ability to work a flexible schedule including nights, weekends and/or holidays
Job Qualifications
- High school diploma or secondary qualification or equivalent
- Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards
- Must be able to speak, read, write and understand the primary language(s) used in the workplace
- Requires good communication skills, both verbal and written
- Must possess basic computational ability
- Must possess basic computer skills
- Extensive knowledge of the hotel, its services and facilities
- General knowledge of the city where hotel is located and its attractions
- Ability to work a flexible schedule including nights, weekends and/or holidays
- Passionate about people and service
- Strong communication skills when interacting with guests and employees
- Reading and writing abilities for completing paperwork and logging issues
- Basic math skills for handling cash or credit
- Problem-solving, reasoning, motivating, and training abilities
Job Duties
- Greet and welcome guests upon arrival
- Register guests into the computer verifying reservation, address, and credit information
- Promote preferred guest program and provide recognition and benefits to all current members
- Accept payment for guests' accounts at registration and checkout
- Maintain house bank and make deposit and accurate report of receipts daily
- Cash checks and exchange currency for guests
- Issue key to and control entrance of safety deposit boxes
- Post miscellaneous charges as requested
- Promptly respond to and resolve guest complaints
- Answer telephone promptly and properly being polite, courteous, and friendly
- Be friendly, thorough, accurate and efficient in taking reservations
- Be friendly, thorough, accurate and efficient in performing check-ins
- Be friendly, thorough, accurate and efficient in performing check-outs
- Operate or assist with shuttle or transportation service if applicable
- Assist guests with luggage upon arrival and departure
- Use guests' names
- Be knowledgeable and helpful about the local area, the hotel and hotel services
- Handle messages, wake-up calls, mail, and faxes properly
- Assist guests with laundry/dry cleaning needs
- Know of incoming VIPs
- Follow all applicable company standard operating procedures
- Perform other assignments as directed by the General Manager
- Be an enthusiastic, helpful and positive member of the team
- Be professional, responsible and mature in conduct and behavior
- Be understanding of, encouraging to and friendly with all co-workers
- Be self-motivated and use time wisely
- Maintain open line of communications with each department
- Communicate pertinent information
- Respond positively to new ideas
- Openly accept critical/developmental feedback
- Maintain effective communication through the use of meetings, log books and bulletins
- Be available to help other departments in emergency situations
- Adhere to all work rules, procedures and policies established by the company
- Properly handle and account for keys
- Be knowledgeable of policies regarding emergency procedures and security concerns
- Aggressively seek and react to opportunities to sell rooms, including re-rents and last rooms available
- Have complete knowledge of hotel rooms, function space, restaurant, other outlets and services
- Regularly re-stock and sell pantry items
- Increase revenues by offering customers upgraded rooms and promoting hotel amenities and outlets
- Have full understanding of franchise honors program
- Ensure all customers establish credit upon check-in
- Verifies all information on reservations check-in including name, address, method of payment, etc.
- Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers
- Identifies and records special billing instructions and notifies accounting
- Completes shift closing accurately by getting appropriate approval signatures and authorization codes
- Adheres to hotel policies regarding the use of cash banks
- Stays current with developments in the hotel by reviewing the communication log book each shift
- Updates log book for next shift
- Report potential sales contacts to the sales department
- Protect guests' room numbers
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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