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Guest Services Representative / Night Audit 3rd Shift - Hotel/Hospitality
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $12.75 - $15.50
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
friendly work environment
Job Description
WaterWalk Hospitality is a dynamic and rapidly expanding hotel management company known for its diverse portfolio of properties across various states. Specializing in the extended stay hotel sector, WaterWalk Extended Stay by Wyndham offers a unique blend of traditional extended stay suites (STAY) along with unfurnished suite options (LIVE) designed for guests requiring longer accommodations. This innovative model caters to both short-term visitors and long-term residents, emphasizing flexibility, comfort, and personalized service. WaterWalk Hospitality prides itself on delivering exceptional guest experiences and maintaining a strong commitment to service excellence, making it a preferred choice for travelers and residents alike in... Show More
Job Requirements
- High school diploma or equivalent
- minimum 1 year of front desk, property management, or customer service experience
- weekend and evening shifts availability
- primary shift is overnight (11pm-7am)
- strong communication skills
- proficiency with property management systems
- ability to multitask effectively in a high-pressure environment
Job Qualifications
- High school diploma or equivalent
- minimum 1 year of front desk, property management, or customer service experience
- hospitality experience preferred
- excellent interpersonal and verbal communication skills
- strong computer literacy with proficiency in property management systems such as AppFolio or Opera
- energetic, honest, ethical, and solutions oriented
- ability to multitask in a fast-paced environment with professionalism and a sense of urgency
Job Duties
- Provide a warm welcome to all guests and residents, ensuring a positive first and last impression
- deliver prompt and courteous service while addressing guest inquiries and requests
- anticipate guest needs and deliver personalized, solutions-focused service
- follow brand standards for Wyndham Rewards enrollment and meet monthly enrollment goals
- manage guest and resident check-in and check-out, ensuring accuracy in registration, room assignment, and payment processing
- maintain complete knowledge of property features, amenities, rates, and availability
- utilize Canary for digital upselling and communication tools to drive revenue opportunities
- update guest profiles and information in the PMS and AppFolio to ensure accurate records
- support both hotel guests (STAY) and residents (LIVE) by providing exceptional service experiences tailored to each group’s needs
- coordinate resident services, assist with agreement documentation, and manage AppFolio communication and maintenance requests for LIVE units
- partner with onsite management to maintain a safe, organized, and community-oriented environment
- take ownership of guest or resident concerns and resolve them promptly and professionally
- escalate issues to the General Manager or appropriate leader when additional support is required
- maintain accurate records of transactions, guest accounts, and resident details
- handle cash and credit card transactions securely in compliance with company policy
- communicate effectively with housekeeping, maintenance, and leadership teams to ensure seamless operations
- keep the front desk area clean, organized, and well stocked with supplies
- perform light laundry duties including loading and unloading washers and dryers
- ensure the correct use of cleaning solutions and follow safety procedures
- fold, organize, and restock linens and towels
- maintain cleanliness and organization in laundry and storage areas
- assist with inventory counts and notify leadership of low stock or damaged items
- adhere to company policies, key control, and safety procedures
- participate in team meetings and contribute ideas that enhance the guest experience
- carry out any reasonable request made by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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