Guest Services Representative: My Place Hotel - Mt. Pleasant, WI

Milwaukee, WI, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $17.00

Work Schedule

Flexible

Benefits

competitive pay

monthly bonus potential

flexible scheduling

Direct Deposit

Cross-training opportunities

Career growth potential

Job Description

My Place Hotel, located in Mt. Pleasant, WI, is part of a growing hospitality brand dedicated to providing guests with a comfortable, convenient, and welcoming environment. Known for its commitment to exceptional guest experiences and value-driven hospitality, My Place Hotel combines modern accommodations with friendly, personalized service. The hotel features convenient amenities designed to meet the needs of today’s travelers, including pet-friendly rooms, convenient locations, and thoughtful touches that enhance guest comfort. As part of a brand that values integrity, teamwork, and innovation, My Place Hotel prides itself on fostering a team environment where employees can thrive and grow alongside... Show More

Job Requirements

High school diploma or equivalent
previous experience in customer service or hospitality preferred
ability to work flexible shifts including weekends and holidays
strong interpersonal and communication skills
basic math proficiency for handling transactions
ability to stand for extended periods
reliable transportation to the workplace

Job Qualifications

Basic computer skills including Microsoft Office
strong verbal and written communication skills
excellent organization and multitasking abilities
dependable and professional work ethic
attention to detail especially in financial transactions and record-keeping
experience in customer service or hospitality is preferred
knowledge of hotel software systems is a plus

Job Duties

Warmly welcome and assist guests during check-in and check-out
manage reservations and accurately process room charges, taxes, My Store purchases, and pet fees
serve as a knowledgeable resource for hotel amenities, local attractions, restaurants, shopping, and churches
address guest concerns promptly and professionally
operate the phone system with proper etiquette
take and transfer calls, manage wake-up calls, and record messages accurately
process credit card authorizations, handle cash transactions, and issue change accurately
maintain organized daily records including Night Audit Checklists, cash logs, and call logs
update the Front Desk Log and promptly report issues to the General Manager
follow all safety protocols
regularly inspect the property including floors, stairwells, doors, and lighting
promote the Stay Rewarded loyalty program to build guest satisfaction and return business
assist with laundry, stocking, sanitizing public areas, preparing coffee stations
help ensure entrances and sidewalks are clear of snow and ice
deliver additional guest supplies and assist housekeeping with room cleaning during high occupancy

Job Qualifications

Experience

No experience required

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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