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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $12.50 - $15.25
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional Development
flexible scheduling
Job Description
WaterWalk Hospitality is a dynamic and rapidly expanding hotel management company specializing in delivering exceptional extended stay experiences. Managing a diverse portfolio of hotels across several states, WaterWalk Hospitality sets itself apart by combining traditional hospitality with innovative accommodation solutions. Their flagship brand, WaterWalk Extended Stay by Wyndham, caters to both short and long-term guests by offering traditional extended stay suites (STAY) alongside unfurnished suite options (LIVE) designed for longer tenure. This dual-model approach allows the company to serve a wide range of guests, from business travelers and families needing temporary housing to individuals seeking a more permanent residence with... Show More
Job Requirements
- High school diploma or equivalent
- minimum 1 year of front desk or customer service experience
- availability to work weekend and evening shifts
- strong communication skills
- proficiency with property management software
- ability to multitask effectively
- honest and ethical work conduct
Job Qualifications
- High school diploma or equivalent required
- minimum 1 year of front desk, property management, or customer service experience required
- hospitality experience preferred
- excellent interpersonal and verbal communication skills
- strong computer literacy with proficiency in property management systems (e.g., AppFolio, Opera, or similar)
- energetic, honest, ethical, and solutions oriented
- ability to multitask in a fast-paced environment with professionalism and a sense of urgency
Job Duties
- Provide a warm welcome to all guests and residents, ensuring a positive first and last impression
- deliver prompt and courteous service while addressing guest inquiries and requests
- anticipate guest needs and deliver personalized, solutions-focused service
- follow brand standards for Wyndham Rewards enrollment and meet monthly enrollment goals
- manage guest and resident check-in and check-out, ensuring accuracy in registration, room assignment, and payment processing
- maintain complete knowledge of property features, amenities, rates, and availability
- utilize Canary for digital upselling and communication tools to drive revenue opportunities
- update guest profiles and information in the PMS and AppFolio to ensure accurate records
- support both hotel guests (STAY) and residents (LIVE) by providing exceptional service experiences tailored to each group’s needs
- for LIVE units, coordinate resident services, assist with agreement documentation, and manage AppFolio communication and maintenance requests
- partner with the onsite management team to maintain a safe, organized, and community-oriented environment
- take ownership of guest or resident concerns and resolve them promptly and professionally
- escalate issues to the General Manager or appropriate leader when additional support is required
- maintain accurate records of transactions, guest accounts, and resident details
- handle cash and credit card transactions securely in compliance with company policy
- communicate effectively with housekeeping, maintenance, and leadership teams to ensure seamless operations
- keep the front desk area clean, organized, and well stocked with necessary supplies
- perform light laundry duties including loading and unloading washers and dryers
- ensure the correct use of cleaning solutions and follow proper safety and handling procedures
- fold, organize, and restock linens and towels to support daily operations
- maintain cleanliness and organization in the laundry and storage areas
- assist with inventory counts and notify leadership of low stock or damaged items
- adhere to company policies, key control, and safety procedures
- participate in team meetings and contribute ideas that enhance the guest experience
- carry out any reasonable request made by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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