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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401K with company match
Paid Time Off
Job Description
InTown Suites is a well-established hospitality company known for providing affordable and comfortable extended-stay accommodations to travelers across the United States. Catering primarily to business travelers, relocating families, and anyone in need of short to mid-term housing, InTown Suites offers a range of amenities to ensure that guests feel at home during their stay. The brand emphasizes delivering exceptional customer service with a focus on small gestures that create memorable experiences, aiming to distinguish itself through value and guest satisfaction. Operating multiple properties nationwide, InTown Suites is dedicated to maintaining a welcoming, clean, and safe environment for all guests, backed... Show More
Job Requirements
- High school diploma or equivalent
- proficiency in computer operating systems
- strong communication skills
- ability to work long hours including weekends
- ability to stand for eight hour shifts
- valid driver’s license and proof of insurance for local travel
- ability to lift and move up to 25 pounds
- availability to handle multiple priorities
- attention to detail and problem-solving skills
- ability to maintain a clean and safe work environment
- flexibility to adapt to shifting business needs
Job Qualifications
- Previous hospitality experience preferred but not required
- any combination of education and experience equivalent to high school diploma
- any other combination of education, training or experience that provides required knowledge, skills and abilities
- ability to read, understand and interpret information found in various reports and hotel internal information
- ability to read, speak and write efficiently to interact with guests and staff
- sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage, and balance cash bank
- thorough knowledge of front office and related department operations, service standards and techniques, guest relations, up selling techniques
- ability to compose and express thoughts clearly and concisely
- ability and flexibility to work long hours regularly and as business conditions demand
- ability to manage multiple activities and use time management skills in stressful situations
- ability to make effective judgment on front office operations and staff and solve guest and operational problems
Job Duties
- Represent hotel in a professional and courteous manner
- check guests in and out in a timely and efficient manner
- ensure reservations are taken correctly and courteously
- be proficient in computer operating systems
- be available at all times to deal with guest issues in a professional manner
- notify General Manager or equivalent immediately of any guest, employee, or cash concerns
- supervise property staff as needed
- ensure compliance with safety and security standards
- report to the Regional Operations Manager in General Manager absence
- responsible for bank deposits in General Manager absence
- identify and follow up on life/safety issues and inspection issues
- notify General Manager or equivalent immediately of any safety and/or security violations of policy
- leave all desk and office areas clean and neat
- handle administrative duties as assigned
- take responsibility for ensuring the property is always clean and free of any trash and debris
Job Qualifications
Experience
No experience required
Job Location
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