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InTown Suites logo

Guest Services Representative

Maple Grove, MN, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Standard Hours
Flexible
Day Shifts
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Benefits

Dental Insurance
Health Insurance
flexible schedule
Disability insurance
401(k) matching
Paid Time Off
Opportunities for advancement
Vision Insurance

Job Description

InTown Suites is a well-established hotel company dedicated to providing exceptional value and memorable experiences for all its guests. Known for its commitment to hospitality and guest satisfaction, InTown Suites offers affordable extended-stay lodging solutions across multiple locations. The company prides itself on its focus on details, ensuring small gestures make a big difference in every guest's stay. With a strong emphasis on fostering a diverse and inclusive work culture, InTown Suites promotes a friendly and supportive work environment where employees feel valued and motivated to succeed.

The current opportunity available is for a Guest Services Representative at ... Show More

Job Requirements

  • High school diploma or equivalent
  • previous hospitality experience preferred
  • proficiency in computer operating system
  • strong communication skills
  • mathematical abilities for cash handling
  • ability to work flexible and long hours
  • valid driver’s license and proof of insurance for local travel
  • ability to stand for 8-hour shifts
  • ability to lift up to 25 pounds occasionally
  • capability to work indoors with exposure to various temperature conditions

Job Qualifications

  • Previous hospitality experience preferred but not required
  • any combination of education and experience equivalent to high school diploma
  • ability to read, understand, interpret reports and hotel information
  • ability to read, speak, and write efficiently to interact with guests and staff
  • sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage, and balance cash bank
  • thorough knowledge of front office and related department operations and guest relations
  • ability to compose and express thoughts clearly
  • flexibility to work long hours
  • ability to manage multiple activities and time management skills
  • ability to make effective judgment and solve guest and operational problems

Job Duties

  • Represent hotel in a professional and courteous manner
  • check guests in and out in a timely and efficient manner
  • ensure reservations are taken correctly and courteously
  • be proficient in computer operating system
  • deal with guest issues professionally at all times
  • notify General Manager or equivalent immediately of any guest, employee, or cash concerns
  • supervise property staff as needed
  • ensure compliance of safety and security standards
  • report to the Regional Operations Manager in General Manager absence
  • responsible for bank deposits in General Manager absence
  • identify and follow up on life/safety issues and inspection issues
  • notify General Manager immediately of any safety and/or security violations
  • leave all desk and office areas clean and neat
  • handle administrative duties as assigned
  • take responsibility for ensuring property is clean and free of trash and debris

Job Qualifications

Experience

No experience required


Job Location

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