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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Dental Insurance
Health Insurance
flexible schedule
Disability insurance
401(k) matching
Paid Time Off
Opportunities for advancement
Vision Insurance
Job Description
InTown Suites is a renowned hotel chain that prides itself on providing unmatched value and memorable experiences for its guests. With a focus on small gestures that make a big difference, InTown Suites has established itself as a leader in the hospitality industry by prioritizing guest satisfaction and comfort. The company operates multiple hotel properties, delivering quality accommodations and exceptional service in a friendly and welcoming environment. Each location is committed to fostering a diverse and inclusive culture where every team member plays a vital role in ensuring guests have a pleasant stay.
The Guest Services Representative role at ... Show More
The Guest Services Representative role at ... Show More
Job Requirements
- Previous hospitality experience preferred but not required
- high school diploma or equivalent
- ability to read, understand, and interpret information from reports and hotel data
- proficiency in computer operating systems
- strong communication skills in reading, speaking and writing
- sufficient mathematical skills for revenue and cash handling
- knowledge of front office operations and guest service standards
- ability to work long hours and manage multiple tasks
- valid driver's license and proof of insurance for local travel
- physical ability to stand for eight hour shifts and occasionally lift up to 25 pounds
Job Qualifications
- Previous hospitality experience preferred but not required
- any combination of education and experience equivalent to high school diploma
- any other combination of education, training or experience that provides the required knowledge, skills and abilities
- ability to read, understand, interpret information found in a variety of reports and other internal hotel information
- ability to read, speak, write in an efficient manner in order to interact with guests and staff
- sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage, and count as well as how to balance a cash bank
- possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, up selling techniques, in order to ensure the effective operation of the front office and related departments
- ability to compose and express thoughts in a clear and concise way to ensure effective communication
- ability and flexibility to work long hours on a regular basis and as business conditions demand
- ability to manage multiple activities and use time management skills to get tasks accomplished in stressful situations/environments
- ability to make effective judgment on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems
Job Duties
- Represent hotel in a professional and courteous manner
- check guests in and out in a timely and efficient manner
- ensure reservations are taken correctly and courteously
- be proficient in computer operating system
- be available at all times to deal with guest issues in a professional manner
- notify General Manager or equivalent immediately of any guest, employee, or cash concerns
- supervise property staff as needed
- ensure compliance of safety and security standards
- report to the Regional Operations Manager in General Manager absence
- be responsible for bank deposits in General Manager absence
- identify and follow up on life/safety issues and inspection issues
- notify General Manager or equivalent immediately of any safety and/or security violations of policy
- leave all desk and office areas in a clean and neat manner
- handle administrative duties as assigned
- take responsibility for insuring that property is always clean and free of any trash and debris
Job Qualifications
Experience
No experience required
Job Location
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