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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $11.75 - $14.25
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401K with company match
Paid Time Off
flexible schedules
No late shifts
Sundays Off
training programs
Job Description
InTown Suites is a reputable hotel company known for delivering exceptional value and memorable experiences to its guests. As an establishment, InTown Suites focuses on creating a welcoming environment that prioritizes guest satisfaction through small but impactful gestures. This approach extends not only to the guests but also to its dedicated staff, fostering a diverse and inclusive culture. With a commitment to career growth opportunities and competitive health benefits, InTown Suites represents an excellent workplace for individuals passionate about hospitality and guest service.
Currently, InTown Suites is seeking a Guest Services Representative to join their hotel team. This impo... Show More
Currently, InTown Suites is seeking a Guest Services Representative to join their hotel team. This impo... Show More
Job Requirements
- High school diploma or equivalent
- proficiency in computer systems relevant to front office operations
- valid driver’s license and proof of insurance
- ability to stand for 8-hour shifts
- ability to lift and/or move up to 25 pounds occasionally
- ability to communicate clearly and efficiently in English
- flexible availability to work long and varied hours
- physical capability for indoor work and extended use of hands for keyboard and phone
- willingness to travel locally as assigned
- knowledge of safety and security compliance
Job Qualifications
- High school diploma or equivalent
- previous hospitality experience preferred
- ability to read, understand, and interpret information in reports and internal hotel documents
- ability to communicate effectively in speaking and writing
- sufficient mathematical skills for revenue and cash balancing
- thorough knowledge of front office and related department operations and service standards
- ability to train staff and apply effective problem-solving techniques
- strong judgment and flexibility to work long hours
- capacity to manage multiple activities and stressful situations
- effective guest and operational problem resolution skills
Job Duties
- Represent hotel in a professional and courteous manner
- check guests in and out in a timely and efficient manner
- ensure reservations are taken correctly and courteously
- be proficient in computer operating system
- be available at all times to deal with guest issues professionally
- notify General Manager or equivalent immediately of any guest, employee, or cash concerns
- supervise property staff as needed
- ensure compliance of safety and security standards
- report to the Regional Operations Manager in General Manager absence
- responsible for bank deposits in General Manager absence
- identify and follow up on life/safety issues and inspection issues
- notify General Manager or equivalent immediately of any safety and/or security violations of policy
- maintain all desk and office areas clean and neat
- handle administrative duties as assigned
- ensure property is always clean and free of trash and debris
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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