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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401k
Paid Time Off
flexible schedule
Sundays Off
No late shifts
Job Description
InTown Suites is a well-established hotel chain known for providing affordable and comfortable extended stay accommodations across numerous locations. The company prides itself on delivering exceptional value to its guests, focusing on creating memorable experiences through attention to detail and superior guest service. With a commitment to inclusivity and a diverse workplace culture, InTown Suites offers a welcoming environment for both guests and employees. The company emphasizes small gestures that make a big difference in guest satisfaction, making it a highly respected name in the hospitality industry.
The Guest Services Representative position at InTown Suites plays a critical role i... Show More
The Guest Services Representative position at InTown Suites plays a critical role i... Show More
Job Requirements
- High school diploma or equivalent
- ability to read, write and communicate effectively
- proficiency with computer systems
- availability to work flexible and long hours including standing for entire shifts
- ability to lift and move up to 25 pounds occasionally
- strong interpersonal and customer service skills
- valid driver’s license and proof of insurance for local travel assignments
- ability to work indoors on hard and carpeted surfaces
- ability to manage multiple priorities and remain calm under pressure
Job Qualifications
- Previous hospitality experience preferred but not required
- any combination of education and experience equivalent to high school diploma
- any other combination of education, training or experience that provides the required knowledge, skills and abilities
- ability to read, understand, interpret information found in reports and internal hotel information
- ability to read, speak, write efficiently to interact with guests and staff
- sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage, and count as well as balance cash bank
- possess thorough knowledge of front office and related department operations, service standards and techniques, guest relations and etiquette, upselling techniques
- ability to compose and express thoughts clearly and concisely
- ability and flexibility to work long hours routinely and as business demands
- ability to manage multiple activities and use time management skills under stress
- ability to make effective judgments on front office operations and solve guest and operational issues
Job Duties
- Represent hotel in a professional and courteous manner
- check guests in and out in a timely and efficient manner
- ensure reservations are taken correctly and courteously
- be proficient in computer operating system
- be available at all times to deal with guest issues in a professional manner
- notify General Manager or equivalent immediately of any guest, employee, or cash concerns
- supervise property staff as needed
- ensure compliance of safety and security standards
- report to the Regional Operations Manager in General Manager absence
- be responsible for bank deposits in General Manager absence
- identify and follow up on life/safety issues and inspection issues
- notify General Manager or equivalent immediately of any safety and/or security violations of policy
- leave all desk and office areas in a clean and neat manner
- handle administrative duties as assigned
- take responsibility for ensuring the property is always clean and free of any trash and debris
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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