Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401k
Paid Time Off
flexible schedule
Job Description
InTown Suites is a well-established company in the hospitality industry, dedicated to providing high-quality extended stay accommodations. Known for its exceptional value and commitment to guest satisfaction, InTown Suites operates a diverse portfolio of hotel properties aimed at delivering comfortable, convenient, and affordable lodging experiences. The company focuses on creating memorable stays through attentive service and the small gestures that make a big difference to guests. Their emphasis on a diverse and inclusive workplace culture supports a team-oriented environment where hard work and dedication are valued. The company offers a competitive benefits package and career growth opportunities, contributing to a... Show More
Job Requirements
- High school diploma or equivalent
- proficiency in computer operations
- ability to work flexible and long hours
- effective communication skills in English
- ability to manage cash and financial transactions
- capability to stand for eight-hour shifts
- ability to lift up to 25 pounds
- valid driver’s license and proof of insurance for local travel
- ability to handle guest and operational problems professionally
- physical ability to perform duties including stooping, kneeling, crouching, and extended use of hands and fingers
- ability to maintain cleanliness and safety standards
Job Qualifications
- Previous hospitality experience preferred but not required
- any combination of education and experience equivalent to high school diploma
- ability to read, understand, and interpret internal hotel reports and information
- ability to communicate clearly in spoken and written English
- sufficient math skills to calculate room revenue, average rates, occupancy percentages, and manage cash bank balances
- thorough knowledge of front office operations, service standards, guest relations, upselling techniques, problem solving, and cost controls
- strong communication skills
- ability and flexibility to work long hours as required
- strong multitasking and time management skills
- effective judgment skills in front office operations and guest issue resolution
Job Duties
- Represent hotel in a professional and courteous manner
- check guests in and out in a timely and efficient manner
- ensure reservations are taken correctly and courteously
- be proficient in computer operating system
- be available at all times to deal with guest issues in a professional manner
- notify General Manager or equivalent immediately of any guest, employee, or cash concerns
- supervise property staff as needed
- ensure compliance of safety and security standards
- report to the Regional Operations Manager in General Manager absence
- be responsible for bank deposits in General Manager absence
- identify and follow up on life/safety and inspection issues
- notify General Manager immediately of safety and security violations
- maintain clean and neat desk and office areas
- handle administrative duties as assigned
- ensure property is always clean and free of trash and debris
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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