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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401K with company match
Paid Time Off
flexible schedules
Sundays Off
No late shifts
Job Description
InTown Suites is a well-established hospitality company recognized for its commitment to providing exceptional value and memorable experiences to its guests. Operating a chain of extended stay hotels, InTown Suites focuses on delivering a welcoming and comfortable environment that feels like a home away from home for travelers. The company prides itself on through attention to detail and the belief that small gestures make a big difference in guest satisfaction. This approach has cultivated a loyal customer base and a reputation for friendly, reliable service. Known for its diverse and inclusive culture, InTown Suites fosters a supportive workplace where team... Show More
Job Requirements
- Previous hospitality experience preferred but not required
- high school diploma or equivalent
- ability to read, understand, interpret information found in a variety of reports and other internal hotel information
- ability to read, speak, write in an efficient manner in order to interact with guests and staff
- sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage, and count as well as how to balance a cash bank
- proficiency in computer operating systems
- ability to work long hours and manage multiple tasks
- ability to handle guest issues professionally
- valid driver’s license and proof of insurance for local travel
- physical ability to stand for long shifts and perform tasks requiring lifting up to 25 pounds
Job Qualifications
- Previous hospitality experience preferred but not required
- any combination of education and experience equivalent to high school diploma
- any other combination of education, training or experience that provides the required knowledge, skills and abilities
- ability to read, understand, interpret information found in a variety of reports and other internal hotel information
- ability to read, speak, write in an efficient manner in order to interact with guests and staff
- sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage, and count as well as how to balance a cash bank, etc.
- possess thorough knowledge of front office and related department operations, service standards and techniques, guest relations and etiquette, up selling techniques, in order to ensure the effective operation of the front office and related departments
- ability to compose and express thoughts in a clear and concise way to ensure effective communication
- ability and flexibility to work long hours on a regular basis and as business conditions demand
- ability to manage multiple activities and use time management skills to get tasks accomplished in stressful situations/environments
- ability to make effective judgment on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems
Job Duties
- Represent hotel in a professional and courteous manner
- check guests in and out in a timely and efficient manner
- ensures reservations are taken correctly and courteously
- must be proficient in computer operating system
- available at all times to deal with guest issues in a professional manner
- notify General Manager or equivalent immediately of any guest, employee, or cash concerns
- supervise property staff as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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