Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Tuition Reimbursement
Life insurance
Job Description
Texas Children's Hospital is a leading pediatric healthcare institution dedicated to providing exceptional care and support to children and their families. As one of the largest children’s hospitals in the United States, Texas Children's combines cutting-edge medical research with compassionate, family-centered care. The hospital is renowned for its comprehensive range of services, from primary care to specialized treatment programs, all delivered in a welcoming and supportive environment. Texas Children’s commitment to excellence extends beyond clinical care to include programs that support the unique emotional and practical needs of patients and their families, ensuring a holistic healthcare experience.
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Job Requirements
- High school diploma or equivalent
- Minimum 1 year experience in healthcare or customer service
- Excellent communication skills
- Ability to multitask and handle high-stress situations
- Customer service orientation
- Basic computer literacy
- Ability to work flexible hours as needed
Job Qualifications
- High school diploma or equivalent
- 1 year experience in a healthcare or customer service setting
- Strong communication and interpersonal skills
- Ability to manage multiple tasks and provide accurate information
- Empathy and patience in dealing with patients and families
- Basic knowledge of hospital services and community resources
- Bilingual skills preferred
- Proficiency with phone and computer systems
Job Duties
- Serves as central point of contact delivering timely and relevant information and services
- Provides families with knowledge of parking options, lodging, and local resources as needed over the phone and at welcome desks
- Supports families by creating awareness of services and resources available within hospital (Social Services, Family Advocacy, Child Life, Language Services, and Spiritual Care) and contacts appropriate departments to assist families
- May communicate physical directions and verify patient appointment(s) when patients and families call the Texas Children’s appointment line
- May manage parking validations for multiple departments
- May escort families to patients
- provides updates to relevant teams via Emergency Code Pager
- May act as a bilingual resource for teams (valet, security, admissions) needing to communicate non-medical information to families
- Provides concierge services to patients and families
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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