Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $57,400.00 - $83,200.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
discretionary bonus
Career Development
Professional Development
Collegial culture
Job Description
Ropes & Gray is a preeminent global law firm known for its exceptional legal services and outstanding reputation in the legal industry. The firm has consistently been ranked among the top law firms worldwide, including a top three placement on The American Lawyer's prestigious A-List for eight consecutive years and achieving the number one spot on Law.com’s UK A-List twice in the past three years. These rankings underscore the firm's commitment to excellence, quality, and client service. With approximately 2,500 lawyers and professionals, Ropes & Gray serves clients in major business and financial centers across the globe, including Boston, Chicago,... Show More
Job Requirements
- a high school diploma or the equivalent
- minimum of three years of related work experience
- hotel or law firm experience preferred
- proficiency in ms office
- highly developed customer service skills
- strong verbal and written communication skills
- maintain strict confidentiality of the firm's internal and personnel affairs
- provide first class customer service focusing on detail-orientation and quality assurance
- interact effectively and professionally with all levels of personnel
- maintain composure under pressure and handle several matters concurrently
- plan, organize and carry out multiple related activities with limited supervision
- work effectively in a culturally and educationally diverse environment
- follow up and follow through on all assigned tasks
- be flexible and maintain a professional manner in all situations
- reliable and punctual
- be available for overtime
- work in a multi-office environment
Job Qualifications
- a high school diploma or the equivalent with a minimum of three years of related work experience
- hotel or law firm experience preferred
- proficiency in ms office and reservation software experience a plus
- highly developed customer service skills
- strong verbal and written communication skills
Job Duties
- promptly and professionally answer main telephone switchboard and ensure calls are routed expediently
- follow specified procedures to handle inquiries when providing information related to the firm
- foster a welcoming and professional environment by promptly greeting and appropriately directing all clients and visitors upon their arrival
- register external visitors upon request in building security site and monitor visitor access
- respond to walk-up requests at the Conference Center desk by providing first class support to internal and external clients
- coordinate immediate assistance to meetings in progress related to catering, technology, room or setup needs
- create new and/or edit existing room reservations in scheduling software
- arrange car service reservations and/or voucher distribution for visitors and clients
- maintain well stocked and orderly appearance of conference rooms, reception area and visitor offices
- collaborate with facilities team on property removal passes, maintenance requests, vendor access needs, after-hours office access and activity
- uphold all Conference Services policies, procedures and high standards for quality service
- perform other work related duties as assigned by the Conference Services Manager/Supervisor and Office Administrator
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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