Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.50 - $15.25
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401k
Paid Time Off
flexible schedules
Sundays Off
Job Description
InTown Suites is a reputable hotel chain dedicated to providing unparalleled value and memorable experiences to every guest. Known for its commitment to exceptional service, InTown Suites prides itself on creating a welcoming atmosphere where even the smallest gestures make a significant difference. This guest-centric approach is made possible by a team of dedicated professionals who prioritize customer satisfaction and uphold the highest service standards. As a company, InTown Suites supports a diverse and inclusive workplace culture that fosters teamwork and growth. With a strong emphasis on employee development, the organization offers competitive health benefits and career advancement opportunities, making... Show More
Job Requirements
- High school diploma or equivalent
- customer service experience preferred
- proficiency with computer operating systems
- ability to work flexible hours including weekends and holidays
- strong communication skills
- ability to stand for long periods
- ability to lift up to 25 pounds occasionally
- valid driver’s license and proof of insurance
- knowledge of front office operations
- ability to handle stressful situations calmly
- problem-solving skills
- attention to detail
- team player mindset
Job Qualifications
- Previous hospitality experience preferred but not required
- any combination of education and experience equivalent to high school diploma
- any other combination of education, training or experience that provides the required knowledge, skills and abilities
- ability to read, understand, interpret information found in a variety of reports and other internal hotel information
- ability to read, speak, write in an efficient manner in order to interact with guests and staff
- sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage, and count as well as how to balance a cash bank
- possess thorough knowledge of front office and related department operations, service standards and techniques, guest relations and etiquette, up selling techniques
- ability to compose and express thoughts clearly and concisely
- ability and flexibility to work long hours regularly and as business conditions demand
- ability to manage multiple activities and use time management skills in stressful situations
- ability to make effective judgments on all facets of front office operations and staff and effectively solve guest and operational problems
Job Duties
- Represent hotel in a professional and courteous manner
- check guests in and out in a timely and efficient manner
- ensure reservations are taken correctly and courteously
- be proficient in computer operating system
- be available at all times to deal with guest issues in a professional manner
- notify General Manager or equivalent immediately of any guest, employee, or cash concerns
- supervise property staff as needed
- ensure compliance of safety and security standards
- report to the Regional Operations Manager in General Manager absence
- be responsible for bank deposits in General Manager absence
- identify and follow up on life/safety issues and inspection issues
- notify General Manager or equivalent immediately of any safety and/or security violations of policy
- leave all desk and office areas clean and neat
- handle administrative duties as assigned
- take responsibility for ensuring that the property is always clean and free of trash and debris
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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