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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $13.50 - $16.50
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401k
Paid Time Off
Flexible Schedule
Sundays Off
No late shifts
Job Description
InTown Suites stands out as a leading extended-stay hotel brand, dedicated to providing exceptional value and memorable experiences for travelers seeking comfort, convenience, and affordability. With a reputation for its customer-centric approach, InTown Suites continually strives to enhance guests' stays through thoughtful gestures and attentive service. The company operates multiple hotel properties where the primary focus remains on creating a welcoming, friendly atmosphere that invites repeat visits and fosters long-term guest loyalty. At the heart of this mission is the company’s team — a hardworking, diverse, and inclusive workforce committed to delivering top-tier hospitality every day.
The Guest Services Repres... Show More
The Guest Services Repres... Show More
Job Requirements
- Ability to read, speak, and write English
- high school diploma or equivalent
- previous experience in customer service or hospitality preferred
- proficiency in computer operating systems
- ability to stand for up to eight hours
- ability to lift up to 25 pounds
- valid driver’s license and proof of insurance for travel
- strong communication and problem-solving skills
- ability to work flexible hours including weekends and holidays
Job Qualifications
- Previous hospitality experience preferred but not required
- any combination of education and experience equivalent to high school diploma
- any other combination of education, training or experience that provides the required knowledge, skills and abilities
- ability to read, understand, interpret information found in a variety of reports and other internal hotel information
- ability to read, speak, write in an efficient manner in order to interact with guests and staff
- sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage, and count as well as how to balance a cash bank
- possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, up selling techniques
- ability to compose and express thoughts in a clear and concise way to ensure effective communication
- ability and flexibility to work long hours on a regular basis and as business conditions demand
- ability to manage multiple activities and use time management skills to get tasks accomplished in stressful situations/environments
- ability to make effective judgment on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems
Job Duties
- Represent hotel in a professional and courteous manner
- check guests in and out in a timely and efficient manner
- ensure reservations are taken correctly and courteously
- be proficient in computer operating system
- be available at all times to deal with guest issues in a professional manner
- notify General Manager or equivalent immediately of any guest, employee, or cash concerns
- supervise property staff as needed
- ensure compliance of safety and security standards
- report to the Regional Operations Manager in General Manager absence
- be responsible for bank deposits in General Manager absence
- identify and follow up on life/safety issues and inspection issues
- notify General Manager or equivalent immediately of any safety and/or security violations of policy
- leave all desk and office areas in a clean and neat manner
- handle administrative duties as assigned
- take responsibility for ensuring that property is always clean and free of any trash and debris
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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