Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $15.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401K with company match
Paid Time Off
flexible schedules
Job Description
InTown Suites is a trusted name in the extended stay hotel industry, delivering remarkable value and comfort to guests across multiple locations. Renowned for its commitment to quality service and affordable accommodations, InTown Suites focuses on creating memorable experiences for its guests through attention to small but meaningful details. This company prides itself in fostering a diverse and inclusive culture, supporting its staff with comprehensive training, career growth opportunities, and a friendly work environment that promotes teamwork and professional development.
As a Guest Services Representative at InTown Suites, you will hold a pivotal role on the property, acting a... Show More
As a Guest Services Representative at InTown Suites, you will hold a pivotal role on the property, acting a... Show More
Job Requirements
- High school diploma or equivalent
- previous hospitality experience preferred
- proficiency in computer operating systems
- excellent communication skills
- mathematical ability
- valid driver’s license and proof of insurance for local travel
- ability to work long hours and flexible schedules
- ability to stand for eight-hour shifts
- ability to lift up to 25 pounds occasionally
- ability to handle stressful situations professionally
Job Qualifications
- Previous hospitality experience preferred but not required
- any combination of education and experience equivalent to high school diploma
- any other combination of education, training or experience that provides the required knowledge, skills and abilities
- ability to read, understand, interpret information found in reports and internal hotel information
- ability to read, speak, write efficiently to interact with guests and staff
- sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage, and count
- knowledge of front office and related department operations, service standards and techniques, guest relations and etiquette, up selling techniques
- ability to compose and express thoughts clearly and concisely
- ability and flexibility to work long hours as business demands
- ability to manage multiple activities and use time management skills
- ability to make effective judgment on front office operations and staff
Job Duties
- Represent hotel in a professional and courteous manner
- check guests in and out in a timely and efficient manner
- ensure reservations are taken correctly and courteously
- be proficient in computer operating system
- be available at all times to deal with guest issues in a professional manner
- notify General Manager or equivalent immediately of any guest, employee, or cash concerns
- supervise property staff as needed
- ensure compliance of safety and security standards
- report to the Regional Operations Manager in General Manager absence
- responsible for bank deposits in General Manager absence
- identify and follow up on life/safety issues and inspection issues
- notify General Manager or equivalent immediately of any safety and/or security violations of policy
- leave all desk and office areas clean and neat
- handle administrative duties as assigned
- ensure property is always clean and free of any trash and debris
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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