Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $15.00
Work Schedule
Standard Hours
Flexible
Benefits
Easy to follow training programs
Supportive team throughout the onboarding process
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401K with company match
Paid Time Off
Sundays Off
No late shifts
flexible schedules
Job Description
InTown Suites is a prominent hospitality company known for providing extended stay hotel accommodations that combine comfort, convenience, and affordability. Catering primarily to travelers seeking longer-term lodging options, InTown Suites has established a reputation for delivering unmatched value and memorable guest experiences across its extensive portfolio of properties. This hotel chain takes pride in embracing a culture that values small, thoughtful gestures that make a big difference in guest satisfaction, and this philosophy deeply extends to the treatment and empowerment of its staff. With a strong commitment to fostering a diverse and inclusive workplace environment, InTown Suites offers a friendly... Show More
Job Requirements
- Previous hospitality experience preferred but not required
- any combination of education and experience equivalent to high school diploma
- ability to read, understand, interpret information found in a variety of reports and other internal hotel information
- ability to read, speak, write in an efficient manner in order to interact with guests and staff
- sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage, and count as well as how to balance a cash bank
- possess thorough knowledge of front office and related department operations, service standards and techniques, guest relations and etiquette
- ability and flexibility to work long hours on a regular basis and as business conditions demand
- ability to manage multiple activities and use time management skills to get tasks accomplished in stressful situations/environments
- ability to make effective judgment on all facets of front office operations and staff
Job Qualifications
- Previous hospitality experience preferred but not required
- any combination of education and experience equivalent to high school diploma
- any other combination of education, training or experience that provides the required knowledge, skills and abilities
- ability to read, understand, interpret information found in a variety of reports and other internal hotel information
- ability to read, speak, write in an efficient manner in order to interact with guests and staff
- sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage, and count as well as how to balance a cash bank
- possess thorough knowledge of front office and related department operations, service standards and techniques, guest relations and etiquette, up selling techniques, in order to ensure the effective operation of the front office and related departments
- ability to compose and express thoughts in a clear and concise way to ensure effective communication
- ability and flexibility to work long hours on a regular basis and as business conditions demand
- ability to manage multiple activities and use time management skills to get tasks accomplished in stressful situations/environments
- ability to make effective judgment on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems
Job Duties
- Represent hotel in a professional and courteous manner
- check guests in and out in a timely and efficient manner
- ensure reservations are taken correctly and courteously
- be proficient in computer operating system
- be available at all times to deal with guest issues in a professional manner
- notify General Manager or equivalent immediately of any guest, employee, or cash concerns
- supervise property staff as needed
- ensure compliance of safety and security standards
- report to the Regional Operations Manager in General Manager absence
- responsible for bank deposits in General Manager absence
- identify and follow up on life/safety issues and inspection issues
- notify General Manager or equivalent immediately of any safety and/or security violations of policy
- leave all desk and office areas in a clean and neat manner
- handle administrative duties as assigned
- take responsibility for ensuring that property is always clean and free of any trash and debris
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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