Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.25 - $15.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401k
Paid Time Off
Flexible Schedule
Sundays off , no late shifts
Job Description
InTown Suites is a well-established extended stay hotel chain renowned for providing exceptional value and memorable guest experiences. The company emphasizes the importance of small gestures that create a significant impact, ensuring guests feel welcomed, comfortable, and appreciated throughout their stay. With a strong commitment to fostering a diverse and inclusive culture, InTown Suites has built a reputation for excellence in hospitality. The company focuses on creating a supportive work environment that encourages team growth and career advancement, ensuring employees enjoy a fulfilling and engaging workplace.
Currently, InTown Suites is seeking a dedicated Guest Services Representative to jo... Show More
Currently, InTown Suites is seeking a dedicated Guest Services Representative to jo... Show More
Job Requirements
- high school diploma or equivalent
- ability to stand for eight-hour shifts
- proficiency in computer operating systems
- ability to lift up to 25 pounds occasionally
- ability to communicate clearly in written and spoken English
- valid driver’s license and proof of insurance for local travel
- ability to work flexible schedules, including long hours
- ability to handle stressful situations calmly
- willingness to perform multiple duties and assist where needed
Job Qualifications
- previous hospitality experience preferred but not required
- any combination of education and experience equivalent to high school diploma
- ability to read, understand, and interpret information found in various reports and internal hotel information
- ability to read, speak, and write efficiently to interact with guests and staff
- possess sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage, and balance a cash bank
- thorough knowledge of front office and related department operations, service standards, guest relations, up selling techniques
- ability to compose and express thoughts clearly and concisely
- ability and flexibility to work long hours regularly and as business demands
- ability to manage multiple activities and use time management skills in stressful environments
- ability to make effective judgments on front office operations and staff
- ability to solve guest and operational problems effectively
Job Duties
- represent hotel in a professional and courteous manner
- check guests in and out in a timely and efficient manner
- ensure reservations are taken correctly and courteously
- be proficient in computer operating system
- be available at all times to deal with guest issues in a professional manner
- notify general manager or equivalent immediately of any guest, employee, or cash concerns
- supervise property staff as needed
- ensure compliance of safety and security standards
- report to the regional operations manager in general manager absence
- be responsible for bank deposits in general manager absence
- identify and follow up on life/safety issues and inspection issues
- notify general manager or equivalent immediately of any safety and/or security violations of policy
- leave all desk and office areas in a clean and neat manner
- handle administrative duties as assigned
- take responsibility for ensuring that property is always clean and free of any trash and debris
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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