Uptown

Guest Services Representative

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $12.00 - $14.75
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401k
Paid Time Off
Flexible Schedule

Job Description

Uptown Suites is a well-regarded hotel chain committed to providing exceptional value and memorable experiences to its guests. Known for its emphasis on the small gestures that make a big difference, Uptown Suites has established a strong reputation for hospitality and customer satisfaction. The brand caters to travelers looking for comfort, convenience, and a welcoming environment during their stay. Uptown Suites properties are designed to offer a warm, inclusive atmosphere where every guest feels at home. The company’s culture is built on respect, hard work, and teamwork, fostering a supportive workplace where diversity and inclusivity are embraced.

The posi... Show More

Job Requirements

  • High school diploma or equivalent
  • ability to read, write and speak English efficiently
  • proficiency with computer operating systems
  • ability to work long and flexible hours
  • strong mathematical skills
  • ability to manage multiple tasks under stress
  • previous hospitality experience preferred
  • valid driver's license and proof of insurance for local travel
  • ability to lift up to 25 pounds
  • ability to stand for eight-hour shifts
  • ability to handle physical demands including bending and vision requirements

Job Qualifications

  • Previous hospitality experience preferred but not required
  • high school diploma or equivalent
  • ability to read, understand, and interpret hotel reports and internal information
  • effective written and spoken communication skills
  • sufficient mathematical skills for revenue and cash handling calculations
  • knowledge of front office operations, service standards, guest relations, and upselling techniques
  • ability to communicate clearly and concisely
  • ability to work long and flexible hours
  • effective judgment and problem-solving skills in front office operations

Job Duties

  • Represent hotel in a professional and courteous manner
  • check guests in and out in a timely and efficient manner
  • ensure reservations are taken correctly and courteously
  • be proficient in computer operating system
  • be available to deal with guest issues professionally
  • notify General Manager of any guest, employee or cash concerns
  • supervise property staff as needed
  • ensure compliance with safety and security standards
  • report to Regional Operations Manager in General Manager absence
  • handle bank deposits in General Manager absence
  • identify and follow up on life/safety and inspection issues
  • notify General Manager of any safety or security violations
  • maintain clean and neat desk and office areas
  • perform administrative duties as assigned
  • ensure property is clean and free of trash and debris

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location