Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $16.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401K with company match
Paid Time Off
flexible schedules
Job Description
Uptown Suites is a distinguished hotel brand known for offering exceptional value and memorable guest experiences through meticulous attention to small details that create significant impact. As part of the hospitality industry, Uptown Suites prides itself on a diverse and inclusive culture, fostering an environment where employees feel supported and empowered to deliver outstanding service. The company values its staff as the cornerstone of its success, recognizing that a hardworking and dedicated team is essential to maintaining standards of excellence and guest satisfaction across its properties.
The role of Guest Services Representative at Uptown Suites is pivotal in embodyin... Show More
The role of Guest Services Representative at Uptown Suites is pivotal in embodyin... Show More
Job Requirements
- High school diploma or equivalent
- proficiency with computer operating systems
- strong communication skills
- ability to work flexible long hours
- ability to handle multiple tasks in stressful environments
- ability to lift and move up to 25 pounds occasionally
- valid driver’s license and proof of insurance for local travel
- ability to stand for eight hour shifts
- ability to work indoors on hard and carpeted surfaces
Job Qualifications
- Previous hospitality experience preferred but not required
- any combination of education and experience equivalent to high school diploma
- any other combination of education, training or experience that provides required knowledge, skills and abilities
- ability to read, understand, interpret information found in reports and internal hotel information
- ability to read, speak, and write efficiently to interact with guests and staff
- sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage, and cash bank balancing
- thorough knowledge of front office operations, service standards, guest relations, upselling techniques, and problem solving
- ability to compose and express thoughts clearly and concisely
- ability and flexibility to work long hours regularly
- ability to manage multiple activities and use time management skills effectively
- ability to make effective judgments on front office operations and guest issues
Job Duties
- Represent hotel in a professional and courteous manner
- check guests in and out in a timely and efficient manner
- ensure reservations are taken correctly and courteously
- be proficient in computer operating systems
- be available at all times to deal with guest issues professionally
- notify General Manager or equivalent immediately of any guest, employee, or cash concerns
- supervise property staff as needed
- ensure compliance with safety and security standards
- report to the Regional Operations Manager in General Manager absence
- responsible for bank deposits in General Manager absence
- identify and follow up on life/safety and inspection issues
- notify General Manager of any safety and security violations of policy
- leave desk and office areas clean and neat
- handle administrative duties as assigned
- ensure property is always clean and free of trash and debris
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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