Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $1.00
Work Schedule
Standard Hours
Flexible
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401k
paid Birthday Time Off
paid Volunteer Time Off
Complimentary furnished apartment stays
Job Description
AVE is a premier brand under Korman Communities, a respected fifth-generation, family-owned-and-operated real estate company known for its commitment to delivering exceptional living experiences. AVE specializes in luxury flexible-stay apartment communities that blend the convenience of fully furnished, month-to-month apartments with the comfort and style of contemporary unfurnished apartments available for longer lease terms. These communities are thoughtfully designed to provide unparalleled carefree living, with access to professional, friendly onsite teams, a range of complimentary business and resort amenities, and engaging resident events that foster a vibrant sense of community. AVE's presence is expanding nationwide, driven by a passion to... Show More
Job Requirements
- Must have face-to-face customer service experience
- Hospitality, travel, relocation, corporate housing, or multifamily industry experience strongly preferred
- Strong interpersonal and relationship building skills
- Professional verbal and written communication skills
- Detail orientation and excellent organizational skills
- Ability to problem solve as well as proactively alleviate potential resident concerns
- Willingness to master and use industry systems and programs (Yardi and/or Oscar experience is a plus)
- Ability to work independently as well as in a team environment
- Must be available to work Sunday through Thursday 9:00am to 5:30pm with flexibility to cover additional shifts
Job Qualifications
- Face-to-face customer service experience
- Hospitality, travel, relocation, corporate housing, or multifamily industry experience preferred
- Strong interpersonal and relationship building skills
- Professional verbal and written communication skills
- Detail orientation and excellent organizational skills
- Ability to problem solve and proactively alleviate resident concerns
- Willingness to master industry systems and programs like Yardi and/or Oscar
- Ability to work independently and in a team environment
Job Duties
- Set great first impressions to residents, clients, prospects, and visitors
- Anticipate and address residents' needs proactively
- Follow up urgently on any questions or concerns
- Maintain up-to-date reservations with detailed notes
- Walk suites prior to guest arrival to ensure AVE brand standards are met
- Communicate with residents and guests via email, phone, and in-person
- Coordinate with management, maintenance, and housekeeping regarding move-ins, move-outs, make-readies, and work orders
- Manage day-to-day operations including creating key cards, logging packages, check-in and check-out procedures, and servicing the coffee station
- Assist with sales efforts by greeting prospects and serving as a point of contact for VIP corporate clients
- Provide residents and clients with directions and area recommendations
- Develop and maintain positive professional relationships within the team
- Contribute to achieving AVE's business goals
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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