Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $16.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible Schedule
Job Description
Bird Dog Hospitality is a dynamic hotel investment and management company dedicated to putting people first. At the heart of their business lies an unwavering commitment to creating lifelong relationships and enriching the lives of all those they serve, including team members, guests, and investor partners. Founded on a set of core values known as the Bird Dogma, the company embraces a culture defined by putting people first, driving results dependably, maintaining a constantly positive attitude, continuously improving, and relentlessly solving problems. This culture fosters an environment where employees feel valued and empowered, enabling them to deliver exceptional hospitality experiences... Show More
Job Requirements
- Work experience in hotel front desk or similar role
- Familiarity with property management software preferred
- Basic understanding of travel planning websites
- Strong customer service skills
- Excellent communication abilities
- Organized and detail oriented
- Ability to work flexible hours including nights, weekends and holidays
Job Qualifications
- Work experience as a hotel front desk agent, receptionist, guest services representative or similar role preferred
- Experience with property management software is a plus
- Understanding of travel planning websites such as Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hospitality related field is an asset
- Willingness to work nights, weekends and holidays
Job Duties
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to guests' inquiries in a timely and professional manner
- Liaise with housekeeping staff to ensure rooms are clean and fully furnished
- Tend and fold laundry when needed
- Confirm group reservations and arrange personalized services for VIP customers and event attendees
- Upsell additional facilities and services when appropriate
- Maintain updated records of bookings and payments
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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