Guest Services Manager (Seasonal Full Time - February to November)
Job Overview
Employment Type
Temporary
Full-time
Seasonal
Compensation
Type:
Salary
Rate:
Range $62,000.00 - $72,000.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical
Dental
Vision care
Life insurance
short term disability
long term disability
accidental death and dismemberment insurance
Business Travel Accident insurance
Business travel emergency medical insurance
Vacation Time
Sick Time
Company holiday pay
401(k) Plan
Friends and family rail tickets and packages discount
Two annual complimentary rail passes
Seasonal wage increases
growth opportunities
Fun and inclusive team environment
Job Description
Armstrong Collective is the distinguished parent company behind the renowned Rocky Mountaineer and Canyon Spirit, which craft unforgettable luxury rail experiences spanning Western Canada and the American Southwest. Since its founding in 1990, Armstrong Collective has established itself as the largest privately-owned luxury rail company in the world, hosting over 2.4 million guests on its spectacular train journeys. The company deeply embodies its core values: Create Meaningful Moments, Be One Team, and Achieve Extraordinary Outcomes. These guiding principles are reflected throughout its operations and culture, where respect, integrity, and honesty are paramount. Armstrong Collective is committed to fostering a diverse... Show More
Job Requirements
- Must be over 21 years old
- Valid, current U.S. driver’s license
- Exceptional physical endurance and emotional resiliency
- Ability to work long days with frequent stooping, lifting, kneeling, bending, crouching, and climbing
- Ability to lift and carry over 40 pounds
- Availability to travel away from home base for up to 6 days at a time
- Availability to work weekends and holidays
- Legal authorization to work in the United States.
Job Qualifications
- Undergraduate degree or combination of technical certification and experience
- Undergraduate degree in hospitality or tourism management preferred
- Current or past food handling and/or alcohol service certifications preferred
- 3-5+ years of people leadership experience managing teams of 20+ members
- 5+ years of experience in hospitality or tourism in guest-facing roles
- Experience in safety alert and railroad environments is a plus
- Polished leadership style and disciplined work ethic
- Strong emotional intelligence
- Strategic decision-making and relationship-building skills
- Highly organized with advanced communication skills
- Proficiency in Microsoft Office, customer management tools, and web-based platforms
- Experienced in guest experience metrics and influencing outcomes
- Physical endurance and emotional resiliency with ability to work long days
- Excellent interpersonal and problem-solving skills
- Advanced stress management skills
- Ability to work independently and within a team setting.
Job Duties
- Make immediate decisions in a high-pressure environment impacting crew, guests, and stakeholders
- Facilitate execution of services encouraging teamwork and lateral service
- Provide and support effective problem resolution and tracking of guest concerns
- Drive growth and development of team members through recruitment, training, coaching, performance management, and recognition
- Foster a collaborative culture of service excellence
- Ensure compliance with company policies, procedures, and service standards during train journeys and at destinations
- Oversee administrative tasks including preparation of culinary and safety audit materials, crew assignments, inventory management, and ordering within budget
- Build strong relationships with team members, managers, internal and external partners
- Respond knowledgeably to guest questions about products through continued learning
- Monitor and sign off on onboard storytelling levels
- Ensure effective delivery of guest messaging and communication
- Manage delivery of guest meals and beverages to specifications ensuring consistent quality
- Participate in strategic projects and assist with execution of the guest experience operating plan
- Engage with communication tools like Microsoft Teams, Outlook, Connecteam, and SharePoint
- Maintain a safe and respectful workplace fostering team engagement and alignment with company values
- Support recruitment, orientation, and training of onboard team members
- Collaborate with destination teams to relay guest information supporting seamless arrivals
- Understand rail operations and logistics to mitigate impacts on guest service and operations.
OysterLink focuses on restaurant and hospitality jobs.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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