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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
flexible spending accounts
Life and accident coverage
disability
Paid Time Off
Parental leave
Holidays
wish day paid time to volunteer
401k with employer match
legal and identity theft plan
Voluntary income protection benefits
Wellness Program
Employee assistance program
Job Description
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, renowned for its innovative and expansive portfolio that includes resort properties, travel clubs, and lifestyle travel brands. As a company, Travel + Leisure Co. is deeply committed to its mission of putting the world on vacation by providing exceptional experiences that inspire millions of travelers worldwide. With a vibrant and supportive work culture, the company fosters growth, innovation, and continuous learning, making it an exciting place to build a rewarding career in the hospitality and travel industry.
The Guest Services Manager plays a pivotal role ... Show More
The Guest Services Manager plays a pivotal role ... Show More
Job Requirements
- 2 to 3 years of management experience at a hotel or resort
- 3 to 5 years of hospitality customer service experience
- strong leadership skills
- excellent communication skills
- computer proficiency in Microsoft Excel, Word, and Outlook
- understanding of resort financials
Job Qualifications
- 2 to 3 years of management experience at a hotel or resort
- 3 to 5 years of hospitality customer service experience
- excellent communication skills
- strong leadership skills with the ability to coach, mentor, and train staff
- computer proficiency in Microsoft Excel, Word, and Outlook
- understanding of resort financials
Job Duties
- manage all aspects of the Guest Services department to ensure high-quality guest experiences
- foster and maintain positive relationships with owners, guests, HOA, and operational departments
- provide superior guest service and resolve guest issues through written, phone, and face-to-face communication
- analyze guest and associate survey data to improve satisfaction
- hire, train, motivate, recognize, coach, and develop guest service associates
- ensure proper staffing and scheduling for maximum productivity
- maintain strict room inventory for optimal occupancy
- manage guest accounts to ensure correct rates and payments
- coordinate incoming groups and relay information to staff
- manage the Internal Audit process ensuring compliance with Quality Assurance, Loss Prevention, and safety standards
- prepare and manage the annual department budget including cost control and expense analysis
- maintain appearance and cost control of retail inventory
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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