Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.25 - $26.25
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Disability insurance
supplemental life insurance
Identity Theft Protection
flexible spending accounts
401(k) retirement plan
Paid Time Off
vacation
Holidays
Employee assistance program
hotel discounts
Job Description
TPG Hotels, Resorts & Marina is widely recognized as one of the nation’s leading hotel management companies, offering a broad portfolio of hospitality assets across the United States. The company operates a diverse range of hotel properties that include focused-service hotels, lifestyle and resort properties, upper upscale luxury hotels, as well as nautically based hospitality assets. As both a trusted investment partner and third-party operator, TPG Hotels is committed to delivering exceptional performance and value for its guests, investors, and capital partners. With a strong emphasis on guest satisfaction, innovation, and professional growth, the company fosters a culture that values... Show More
Job Requirements
- Education in hospitality management or related field preferred
- Experience in hotel front office operations or guest services required
- Strong leadership skills needed
- Excellent communication abilities essential
- Familiarity with hotel management software necessary
- Ability to manage high-pressure situations
- Knowledge of local attractions helpful
- Physical ability to stand, walk, bend, lift up to 50 pounds
- Availability for full-time work
- Commitment to customer service excellence
Job Qualifications
- Bachelor's degree in hospitality management or related field (preferred)
- Proven experience in hotel front office operations or guest services
- Strong leadership and interpersonal skills
- Excellent communication and problem-solving abilities
- Proficiency in hotel management software and computer systems
- Experience with PMS is highly preferred
- Ability to remain composed in high-pressure situations
- Knowledge of local attractions and services to assist guests effectively
Job Duties
- Lead, train, and manage the front desk team to provide excellent customer service
- Set performance goals for front desk staff and conduct regular performance evaluations
- Ensure a welcoming and professional demeanor is maintained by the front desk team
- Greet guests, handle check-in/check-out procedures, and assist with any special requests
- Resolve guest issues, complaints, or concerns in a prompt and satisfactory manner
- Maintain a high level of guest satisfaction by ensuring a personalized and attentive service
- Manage room reservations, ensuring accuracy and adherence to guest preferences
- Coordinate with housekeeping to ensure timely preparation of rooms for arriving guests
- Oversee the room allocation process to maximize occupancy and revenue
- Ensure a smooth check-in and check-out process, including handling payments and ensuring accuracy of guest information
- Maintain knowledge of hotel services, facilities, and local attractions to assist guests effectively
- Monitor and manage the front desk’s daily tasks, including guest correspondence, phone inquiries, and guest requests
- Assist in budgeting and financial forecasting related to the front office department
- Monitor and control expenses, such as staffing, supplies, and equipment maintenance
- Assist in daily accounting duties such as balancing revenues, preparing deposits, entering invoices
- Contribute to revenue generation through upselling rooms and promoting hotel amenities
- Coordinate with housekeeping, engineering, and other hotel departments to ensure seamless operations
- Maintain open communication with management to address operational issues and propose improvements
- Prepare regular reports on front desk activities, occupancy rates, and guest feedback
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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